Receiving error with cloud connector fails test

Erika Wheat · February 10, 2023

Receiving CitrixNetScalerCloudGateway (https://reg.c.nssvc.us:443/Control/Ping) when testing cloud connector.

I do not have a proxy. Shouldn't be an issue with the firewall. I'm not sure what the problem is.

Darryl Sakach · February 13, 2023

Erika Wheat · February 17, 2023

I have run that and everything checks out just fine.

When you check under Resource Locations: Connector Data: Citrix NetScaler Cloud Gateway is the only one that is gray and not green.

Robert Young1709152714 · May 10, 2023

Navigate to https://reg.c.nssvc.us/Control/Ping (case-sensitive URL) from a web browser on the Cloud Connector machine and check the certificates using the browser tools. We should only see Digicert in the certification chains. If there is any Issued By from your internal organization then SSL inspection is at play. Netscaler Cloud Gateway will not work with that in place. If that is the case then get your firewall team to allow all URL's in this list. https://fqdnallowlistsa.blob.core.windows.net/fqdnallowlist-gov/allowlist.json . More info here https://docs.citrix.com/en-us/citrix-cloud-government/system-requirements/cloud-connector-requirements.html#allowed-fqdns-for-cloud-connector

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