Ups Log Size 4Giga

[Florent amplitude]

Hello,

I would like to know if it is normal to have a log file

C:\Program Files (x86)\Citrix\XTE\logs error.log

 

from 4giga on universal print server?

 

If not how to reduce the file size?

 

thanks

[Dennis van der Velde]

This depends on the contents of the log, what do the most recent lines say?

Also did the 4gig grow over time or is this very recent?

Edited February 7, 2023 by Dennis van der Velde
Mistake

[Florent amplitude]

Hello,

I deleted the file, it recreated an error.log file,

I have this line which repeats itself continuously

 

[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 182 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 162 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 140 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 142 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 138 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 149 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 141 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 138 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 141 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 145 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 149 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 138 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 141 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 147 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 149 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 173 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 178 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 129 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 171 wsa buffer

 

[Dennis van der Velde]

Is that the only error?

 

Maybe the solutions in these posts can help you, although the errors there are a bit different.

 

https://www.reddit.com/r/Citrix/comments/3v51j0/citrix_ups_763_issues_after_mcs_reboots/

 

https://support.citrix.com/article/CTX138855/printers-enter-offline-state-while-using-citrix-universal-print-server-11

[Christian Hock]

On 3/6/2023 at 8:48 AM, Florent amplitude said:

Hello,

I deleted the file, it recreated an error.log file,

I have this line which repeats itself continuously

 

[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 182 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 184 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 162 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 140 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 142 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 138 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 149 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 141 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 138 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 141 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 145 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 149 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 138 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 141 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 147 wsa buffer
[Mon Mar 06 08:45:45 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 149 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 173 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 178 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 129 wsa buffer
[Mon Mar 06 08:45:50 2023] [notice] async engine: Not enough preallocated wsa buffer, allocate 171 wsa buffer

 

Hi,

 

did you find a solution for this problem?

 

Regards

[Robert Young1709152714]

Is there any actual printer issue being reported in the environment ? The "async engine: Not enough preallocated wsa buffer" is not a fatal error. 

Is UPServer.exe crashing frequently ? This continuous stream of errors in the XTE logs could suggest the UPServer is failing. I would remove any unnecessary printer drivers and any you need to keep be updated to the latest. Test using https://support.citrix.com/article/CTX142119/citrix-ups-print-driver-certification-tool

Is the print server able to reach all network printers ok ? Maybe there are stale network printers trying to be mapped continuously for all users if they are in the profile or policy to map them.