launch Office 365 for MS Outlook 2019 on Windows 2019 and struck Outlook screen - Loading Profile.

[Artimus Aunos]

Hello,

 

My environment to use CVAD 7.1912 CU2  and UPM. 

I found problem when clicked Outlook 2019 icon at StoreFront  and found Outlook screen that struck at Loading Profile long time. I cannot use Outlook.

However, I have tested to launch publish Desktop and tested it. I can run MS Outlook 2019 and displayed Outlook screen on normal.

 

How can I solve to use MS Outlook 2019 by runing Outlook icon Only? Not use Desktop.

 

Please kindly help to advise me how to solve this issue by step

 

[James Kindon]

Are you maybe hitting this https://support.citrix.com/article/CTX267071/password-field-not-displayed-when-publishing-any-office-365-application-such-as-excel-or-word-on-server-2019-or-windows-10

[Artimus Aunos]

 

4 hours ago, James Kindon said:

Are you maybe hitting this https://support.citrix.com/article/CTX267071/password-field-not-displayed-when-publishing-any-office-365-application-such-as-excel-or-word-on-server-2019-or-windows-10

 

Is there another way or not?  We don't have to upgrade new VDA with restrictions for other applications.

[James Kindon]

1 hour ago, Artimus Aunos said:

 

 

Is there another way or not?  We don't have to upgrade new VDA with restrictions for other applications.

If that is your issue, then that's the option set in that article...

[Artimus Aunos]

2 hours ago, James Kindon said:

If that is your issue, then that's the option set in that article...

 

I have tested to upgrade VDA and test it, again. I have fixed it but I found some problem. 

For issue about Profile Loading that it's cleared. if user has some profile created and run Outlook 's application icon at Storefront. it's ok

 

But the new problem found is if I have to create Mail Setting 's application icon (%ProgramFiles%\Microsoft Office\root\Office16\OLCFG.exe) 

when I launched Mail Setting icon that I cannot complete to setup User account to Office365. I found error about message's "We are unable to connect right now. Please check your network and try again later." 

However, If I have set it by using Citrix Desktop Session or RDP Session to set Mail (OLCFG.exe) that it's complete as not problem. it will found problem only if launch application's Mail icon (OLCFG.exe)

[Artimus Aunos]

However,  after enabled UPM policy. that It has the same problem about " Outlook -  Loading Profile ". 

I don't know that need to set something at UPM policy or not.

[James Kindon]

You should likely be configuring the zero touch experience for outlook profile creation (assuming that is in place already?)

 

For the other issue, you should open a separate post i would think

[Artimus Aunos]

5 minutes ago, James Kindon said:

You should likely be configuring the zero touch experience for outlook profile creation (assuming that is in place already?)

 

For the other issue, you should open a separate post i would think

Thanks for your information.