Hello. In the company we recently implemented the migration to Citrix Cloud services hybrid mode. On-premises we have the applications, 2x cloud connector on win server 2019 and 2 x active directory on win server 2019, in addition to the storefront. The problem we have in this new migration is that when users enter the credential in citrix cloud (domainx.cloud.com), there are times when it is successful but at other times they cannot enter. There are two errors indicated:
a) "Wrong username or password"
b) a small window is displayed that says "the request cannot be completed".
We create the case to Citrix but it closed indicating data network issues.
The data flow of this implementation is as follows:
Virtual machines in ESX i from VMWare for 2x cloud connector and 2x active directory → FW fortinet virtual→VPN tunnel gre→FW fortinet in DC→FW fortinet edge→Internet (citrix cloud).
Note: when you go back and the entire local or on-premises platform remains (Netscaler, VDA, etc.) the platform works 100% Ok.
Question
David Ramos1709163628
Hello. In the company we recently implemented the migration to Citrix Cloud services hybrid mode. On-premises we have the applications, 2x cloud connector on win server 2019 and 2 x active directory on win server 2019, in addition to the storefront. The problem we have in this new migration is that when users enter the credential in citrix cloud (domainx.cloud.com), there are times when it is successful but at other times they cannot enter. There are two errors indicated:
a) "Wrong username or password"
b) a small window is displayed that says "the request cannot be completed".
We create the case to Citrix but it closed indicating data network issues.
The data flow of this implementation is as follows:
Virtual machines in ESX i from VMWare for 2x cloud connector and 2x active directory → FW fortinet virtual→VPN tunnel gre→FW fortinet in DC→FW fortinet edge→Internet (citrix cloud).
Note: when you go back and the entire local or on-premises platform remains (Netscaler, VDA, etc.) the platform works 100% Ok.
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