DaaS

[nishanthpro.five]

We are having strange problem that end-users not able to connect disconnected session after 30 min short break and while connecting back to the desired desktop  getting error message " cannot start desktop <desktop name >" and this only  happen to specific user with CWA version  22.5.0.18 & 22.3.1.41 ( tested as of now ) 

 Please refer the below screenshot from not working user Protocol : changed from HDX to console and client IP address changed : loopback IP address .   

 

Platform info : 

MCS  workload are hosted on Azure platform 

Installed VDA Version: 2203.0.0.33220

Operating System:   Windows 10

Policy 

Session ideal :60 min 

Session disconnect :   2 hours 

Not working screenshot 

 

 

Working user screenshot taken before connecting disconnected session 

 

 

[Sjoerd Van den Nieuwenhof]

Hi, 

 

I have a similar issue, but for me, it was the VDA version. 

We switched back to version 2106 and now we don't have the issue. In CU1 for 2203, there is a fix for an issue whit logonui.exe maybe this fixes your issue. 

[nishanthpro.five]

Hi ,

Thanks for your reply .

We have received below suggestion from Citrix and not really helping on the reported problem .

We are planning to rollout the 2203 CU1 7.33.1000.16 on our images . 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Reconnect
Type: Dword
Name: FastReconnect
Value: 0