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nishanthpro.five

Question

We are having strange problem that end-users not able to connect disconnected session after 30 min short break and while connecting back to the desired desktop  getting error message " cannot start desktop <desktop name >" and this only  happen to specific user with CWA version  22.5.0.18 & 22.3.1.41 ( tested as of now ) 

 Please refer the below screenshot from not working user Protocol : changed from HDX to console and client IP address changed : loopback IP address .   

 

Platform info

MCS  workload are hosted on Azure platform 

Installed VDA Version: 2203.0.0.33220

Operating System:   Windows 10

Policy 

Session ideal :60 min 

Session disconnect   2 hours 

Not working screenshot 


image.thumb.png.495bba1eb1e316058358a43abf8ef573.png 

 

Working user screenshot taken before connecting disconnected session 

image.thumb.png.ab6cf1fc940596a4499e4c15c4f244fa.png

 

 

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