Special Characters like ' and " won't work on acer chromebooks

[Support DataByte]

Goodday everyone,

 

I'm having the problem where for some users some special characters won't work, for example: we can't use ' or ", if we copy this from an old email or a notepad where we saved it earlier it works as expected with copy/paste. 

 

They're all using a type of acer chromebook, to be specific. 1 Acer 314, 1 Acer 315 and another user with an Acer 317. We also have deployed quite a lot of HP and Asus chromebooks but these don't experience the issue at all.

 

I read it's a know issue from the https://docs.citrix.com/en-us/citrix-workspace-app-for-chrome/about.html site, but does anyone know why it hasn't been solved yet, and if citrix is working on a solution? 

 

Does anyone have a trick to mitigate the issue other than the copy/paste trick?

[Support DataByte]

 

To come back on this issue with the Chromebooks and their special characters. I have seen that it is an know issue (Known issues in 2101.5), and have also read there is a private patch for it. (https://discussions.citrix.com/topic/416524-accents-dont-work-after-upgrade-to-22561/#comment-2091424), can this private patch also be released for us?

 

We will be looking forward to your answer.

 

Best regards,

Luc