Outlook as a published app in Citrix is not working

[Jaypal Singh1709163066]

Hi, 

 

We have recently deployed new Windows OS 2019 VDA with 1912 LTSR CU5. We are using FSLogix profile solution with folder redirection (using GPO). And we have installed M365 Apps for enterprise with shared computer licensing enabled.

 

Issue:

Scenerio 1: We have published Outlook app and when launching it for the first time, it asks for email address and then it doesn't discover the mailbox and shows the options (See error1.jpeg)

 

Scenerio 2: When we first login to published desktop and configure outlook, it works fine. Log off from Desktop, launch Outlook from Apps and it shows another error (See error2.jpg)

 

Scenerio 3: When we first login to published Desktop > Launch outlook without issue. Keep outlook running in published Desktop and launch Outlook from published apps on same VDA>Itworks fine without any error. 

 

Could anyone suggest if they have faced similar issue? Or is there any known issue for Outlook from Citrix published apps on server 2019 with FSLogix?

 

[Jaypal Singh1709163066]

Update: This issue has been resolved by creating below registry keys on VDA.

 

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
“DisableADALatopWAMOverride”= dword:00000001

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity
“DisableAADWAM”= dword:00000001

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity
"DisableMSAWAM"= dword:00000001

 

Ref: https://support.citrix.com/article/CTX267071/password-field-not-displayed-when-publishing-any-office-365-application-such-as-excel-or-word-on-server-2019-or-windows-10

[Jonathan Pitre1709161645]

Not the proper approach, best to use the new shellbridge reg key with vda 2206. ADAL auth is legacy at this point.

If the issue still occurs, add this to a user logon script.
 

# Fix Office 365 SSO on Windows Server 2019 - https://discussions.citrix.com/topic/403721-office-365-pro-plus-shared-activation-password-screen-not-able-to-select/page/9
# https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/automatic-authentication-fails
$AADPluginState = (Get-AppxPackage Microsoft.AAD.BrokerPlugin).Status
If ($AADPluginState -ne "Ok")
{
    Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown
}

 

[Jaypal Singh1709163066]

On 7/29/2022 at 2:07 AM, Jonathan Pitre1709161645 said:

Not the proper approach, best to use the new shellbridge reg key with vda 2206. ADAL auth is legacy at this point.

If the issue still occurs, add this to a user logon script.
 

# Fix Office 365 SSO on Windows Server 2019 - https://discussions.citrix.com/topic/403721-office-365-pro-plus-shared-activation-password-screen-not-able-to-select/page/9
# https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/automatic-authentication-fails
$AADPluginState = (Get-AppxPackage Microsoft.AAD.BrokerPlugin).Status
If ($AADPluginState -ne "Ok")
{
    Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown
}

 

Thanks Jonathan for sharing the info. Currently we are using VDA 1912 LTSR CU5. Will follow your suggestion when upgrading to 2206 or higher version.