MS Teams HDX Optimized Call Disconnects during Screen sharing

[shocko]

We are running:

• Citrix Virtual Apps 1912 LTSR CU4 on Windows Server 2016 with MS Teams for VDA 1.4.00.19572.
• On the client end I'm running Windows 21 H2 with Citrix Workspace App 1912 LTSR CU6. 
• We are using MS Teams HDX Optimization to directly send audio/video from the workspace app
• When I launch MS teams in Citrix and go to About -> Version is shows You have Microsoft Teams Version 1.3.00.28799 (64-bit). Citrix HDX Optimized

 

Often when sharing a screen from the endpoint the call is disconnected. This happens every time when we have a dual monitor setup on the endpoint but often in a single monitor setup also. I can simply re-enter the meeting but we use these meetings for clients and its very frustrating for the people doing the presentations/screen sharing. Where to start?

[Michael Anderson1709157581]

I'm actually seeing this same issue. Windows 11 client side, Windows 10 VDA side.

[shocko]

Just to update this thread thaat on 2203 CU2 VDA we don't see this issue so considering it resolved. 

[Scott Bowling]

The Teams client version appears to be dated. I'd start with upgrading to a newer version.

[Andy Vanderbeken]

Upgrade your VDA to CU5 as CU4 has a serious flaw in it

[shocko]

8 hours ago, Scott Bowling said:

The Teams client version appears to be dated. I'd start with upgrading to a newer version.

I'll definitely start from there. Are there any logs on the XenApp side or Windows events I can track to proactively alert on this? 

[Scott Bowling]

My exposure has been Win10\Win11 based VDI only at this point with MS Teams. We pay pretty close attention to the MS release cycle and our tenant.

I miss the days of known release cycles.

[shocko]

Upgraded to v 1.5 in the VDA but the issue persists. Is there any method to troubleshoot this? I'm starting to dislike this integration and distrust it.