No device license warning

[Peter Kochanek]

We are running Citrix provisioning server 2203 and Citrix 11.17 licensing server. On the desktop of several computers in our lab an error pops up stating “No device license is currently available for this computer. A system shutdown will be initiated in 720 hours”. Even though this error pops up on the desktops, the license server shows 0/120(in use/installed).

Things we already tried:

Checked software versions on both the provisioning and licensing servers.

Rebooted both servers.

Checked target version.

 

Any help will be much appreciated.

[CarlStalhood]

Does the PVS Farm properties point to a current Citrix License Server? PVS 2203 needs the newest License Server.

[Simon Graham]

What is the environment where CVAD, the PVS servers and the PVS targets are running? Did you validate the licensing when you ran the Config Wizard after installing the PVS server(s)?

A problem report from the PVS server would allow us to see why the PVS server is reporting these as unlicensed.

 

Simon

[Peter Kochanek]

Does the PVS Farm properties point to a current Citrix License Server?   Yes

PVS 2203 needs the newest License Server.   Citrix 11.17 licensing server is installed

What is the environment where CVAD, the PVS servers and the PVS targets are running? Active directory environment. The PVS and licensing server are on the same subnet.

Did you validate the licensing when you ran the Config Wizard after installing the PVS server(s)? Yes. The event viewer  shows event ID:100 "Successfully contacted Citrix license server"Servername"."  I also get event ID:107 "Licensing grace period expired"

 

The licensing server shows the license as"

Total Installed: 60

Overdraft: 0

In Use: 0

Available: 60

Expiration Date: Permanent

 

[Simon Graham]

Thanks for the info -- a Problem Report will definitely help us identify why the PVS server thinks there are no licenses of the required type available.

 

Simon

[Kelan Rowe]

Sometimes when running configuration wizard the wrong option can be selected for Licesne type.
The correct option is selected for your license type?

[Olivier de Sainte Marie]

Same problem here.

Reallocate the Licence and new licence file didn't helped...

Citrix Ticket opened.

[Andrew Menzies]

Has anyone resolved or seen a resolution to this issue? We are currently seeing it and all threads and forums I've seen seem to have no resolution and just dead end.

[Simon Graham]

This is not expected assuming you have the right license for the targets - but there's not enough data above to answer this. We'd need to understand the specific licenses you have and the type of target (desktop or server) being streamed. A problem report would include this information.

[Joe W]

We just started having this issue after the PVS server rebooted the other night from Windows updates. Already tried all the recommended fixes to no avail.

[Simon Graham]

Not sure what fixes you attempted but to debug we would need you to open a case and submit a problem report from the PVS console.