HDX Optimized Teams causes entire user session to slow down/lag

[rwiedma590]

Seeing an issue when Teams HDX optimization is enabled.  User sessions slow down considerably, with lag typing in Outlook, Word, and other apps.  Not resource related, can reproduce with a single user on a server.  FSL profiles, have recreated, no difference.  AV exclusions added.  Tried disabling Outlook plugins, closing apps, etc.

 

If HDX Optimization is turned off within Citrix policies then there is no lag encountered.

 

Running latest Teams 1.5.0.x, latest Windows CWA, 1912 VDA. published 2016 Desktops.

 

Thanks.

 

[Fernando Klurfan1709153904]

16 hours ago, rwiedma590 said:

Seeing an issue when Teams HDX optimization is enabled.  User sessions slow down considerably, with lag typing in Outlook, Word, and other apps.  Not resource related, can reproduce with a single user on a server.  FSL profiles, have recreated, no difference.  AV exclusions added.  Tried disabling Outlook plugins, closing apps, etc.

 

If HDX Optimization is turned off within Citrix policies then there is no lag encountered.

 

Running latest Teams 1.5.0.x, latest Windows CWA, 1912 VDA. published 2016 Desktops.

 

Thanks.

 

 

Hi - we dont have any known issue like that, but I am monitoring your support case and will contact the engineer assigned to it to bring this case to resolution.

 

Does the latency increase as soon as you launch Teams, or is there any specific event (like joining a meeting) that triggers it?

Are you using the Citrix CQI to measure latency?

 

[rwiedma590]

Yes, the session performance slows as soon as Teams is launched.  It persists with Teams minimized.  We are not using CQI. 

 

Thanks.

[shocko]

@rwiedma590 did support give you a resolution on this? 

[Stephan Rijswijk]

I have the same problem, looking already 1 year for a solution.