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citrix secure access client upgrade


Hector Sanchez

Question

Hello,

at the moment we have a problem with the automatically upgrde from the secure accees client and the ADC Gateway v12.1-63.22. On the ADC GW is configured the secure access client v22.2.1.103.

On the windows 10 client i have installed the secure access client "v21.9.1.2" and when i try to connect to the ADC GW i receive the message "the secure access client must upgraded from v21.9.1.2 to v22.2.1.103". It's all right but when i click "OK", and during the installation from the new client, i receive the message that "the application Citrix Gateway EPA Server" is runnig and should be stopped to continue with the upgrade.

We don't use (or configured) now the EPA client and i don't understand  where it come from. I can see at the "task manager" from the windows client during den upgrade that there is really a runnig process "Citrix Gateway EPA Server".

There is a possibility at the ADC GW to deactivate this EPA check process on the client? 

For any help, thanks

Hector

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