Sessions not logging off on Server 2022 and Citrix VDA 2112

[Jens Strohschnitter1709152492]

On fresh installed Server 2022 and Citrix VDA 2112, user session logoff stucks. In Director the attached processes are showen. Log off via Director terminates the session correctly.

No eventlog entry is logged. Is it a known limitation or issue ?

[Jens Strohschnitter1709152492]

I've found something that worked for me:

 

Removing following task from taskscheduler:

\Microsoft\Windows\International\Synchronize Language Settings

 

On a Windows 11 VDI logoff shows always following message (sorry only in german available):

After removing/disable the task on a Server 2022, logoff works again.

 

Can someone here confirm this ?
 

[Jennifer Knapp]

Your description seems a little different but maybe the current ghost session issue? https://support.citrix.com/article/CTX338807

[Jens Strohschnitter1709152492]

Thank you Jennifer,

 

no - it's not the ghost-session issue. The session can be logged off via Director. On the client the screen showes "Logging off ..." unless it was logged off via Director.

This issue comes only on Server 2022 - on 2019 the logoff will be completed correctly.

[Matti Salo]

I have a punch of Win2019 servers with VDA 2112. they suffered from logon hanging issue described on Jennifers post and i fot Privatefix for it thru support. Now i'm hanging sessions on logging off state. So my problem seems to about same as you Jen. Some sessions are able to logoff from director or task manager, but some sessios leave 5 prosesses and cannot be ended in any way. I have contacted support for this problem

[Robert Berggren1709162216]

Hi guys!

 

I have the same problem, stuck att logging off. Tested the hotfix, did not solve this problem. Reverted to VDA 2109, same issue. Fully patched Windows 2022.

 

Anyone got a solution yet?

 

/Robert

[Daniel Paz]

Same issue here after upgrading to 2112. I reverted production to 2109 with not issues. I left test group in 2112. This is for single session mode and find no way to RDP or perform any remote controls to try and get logs of anything.

[Jens Strohschnitter1709152492]

6 minutes ago, Gail Martin said:

Has anyone found the solution yet?

For me removing following task from taskscheduler:
 

\Microsoft\Windows\International\Synchronize Language Settings

fixed the issue.

[Piyush Nayak1709163845]

Just installed fresh Windows 2022 fully patched with VDA version =  2203LTSRCU2 . Issue is user closes the application (for e.g. Notepad), the app gets closed fine on user screen. But user session does not get logged off completely on Server. Also it shows up on "Connection Center"  as well on user  side.  Have not checked anything on "Director" side yet as rest of the Citrix infra is on 1912CU5. I can see following items running under username on Windows 2022 server:

The Citrix server is optimzed by using Citrix Optimizer  for default template of 2022

Looking for any advise. I can't see task scheduler running: 

\Microsoft\Windows\International\Synchronize Language Settings

 

Thanks

Edited April 19, 2023 by Piyush Nayak
Edit: Task Scheduler: \Microsoft\Windows\International\Synchronize Language Settings is "Disabled" now, but no effect. Issue remains same. The Symantec is also not issue as it is working fine on other servers

[Jens Strohschnitter1709152492]

11 hours ago, Piyush Nayak1709163845 said:

Just installed fresh Windows 2022 fully patched with VDA version =  2203LTSRCU2 . Issue is user closes the application (for e.g. Notepad), the app gets closed fine on user screen. But user session does not get logged off completely on Server. Also it shows up on "Connection Center"  as well on user  side.  Have not checked anything on "Director" side yet as rest of the Citrix infra is on 1912CU5. I can see following items running under username on Windows 2022 server:

The Citrix server is optimzed by using Citrix Optimizer  for default template of 2022

Looking for any advise. I can't see task scheduler running: 

\Microsoft\Windows\International\Synchronize Language Settings

 

Thanks

Just to confirm, is it a published desktop or an published application ? You said, user closes notepad and wasn't logged off. So I think you mean an published application. 
In this case, did you configure application lingering ?

https://support.citrix.com/article/CTX130110/how-to-configure-session-linger-feature-in-xenapp

[Piyush Nayak1709163845]

"Notepad" is published application. Its fresh Windows 2022 server with VDA ver: 2203LTSRCU2. Application LIngering is not configured at all. On VDA-Windows 2022- the task scheduler has been set up as "Disabled" for this task= \Microsoft\Windows\International\Synchronize Language Settings

Trying to open ticket with Citrix now. Please let me know any other options/suggestions/solutions.

[Jens Strohschnitter1709152492]

Strange - try removing the task completely and check if all WSUS patches are installed. We have had issues (with 2019) where no WSUS patches were installed and logging off hasn't worked (on published desktops). Additional please check UPM logs under C:\Windows\System32\Logfiles\ .

[brian mcdonald1709154629]

Anyone ever find an fix for this, i tried disabling the task Jens suggested with no luck, server 2022 vda versions affected 2311 and 2402, havnt gone back any further.