HTML 5 Receiver not waiting for Desktop app to start and be in registered state

Franccedilois Brun · October 9, 2021

Hello, I have a simple scenario/question:

Using the full windows citrix workspace app to connect to a desktop via storefront => once I click on the Desktop icon in storefront, I see the desktop getting started, and once the desktop is properly registered, the session begins and I'm connected.
Using the HTML5 receiver => once I click on the Desktop icon in storefront, I intermediately receive the error msg: Error Message: Cannot Start Desktop "[DesktopName]". I can see the desktop been started. If I wait a bit, for the desktop to be registered, I can click again and the HTML5 receiver will open and connect to the desktop.

Do we have a limitation in the HTML5 receiver? Like it cannot 'wait' for the Desktop app to be 'ready'

Thank you.

dpalchu521 · November 17, 2022

Did you find a fix for this? Seeing the same issue.

Markus Ruedele · December 8, 2022

Hi,

did you find a solution ? We are facing the same error with Receiver for HTML5.

Thanks,

Markus

dpalchu521 · December 8, 2022

7 hours ago, Markus Ruedele said:

Hi,

did you find a solution ? We are facing the same error with Receiver for HTML5.

Thanks,

Markus

I opened a case with Citrix support. Waiting to hear back.

dpalchu521 · January 31, 2023

Finally heard back Engineering confirmed that this is a "limitation" and "maybe addressed in future".

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