We use Citrix Cloud / Remote PC Access to connect remote users to their physical office computers.
VDA version range between 1909-2106.
The users started reporting this issue about 1 or 2 weeks ago.
Seems to mainly happen with Zoom since that is what is mainly used. I opened up a case with Zoom support but it been escalated on their side but this might be a Citrix issue.
Zoom/Camera works fine from user's home computer but not from Citrix.
Users mainly has USB Cameras. These are not being detected in Citrix.
The Laptop built-in camera are being detected but still does not work in Zoom.
Question
Eddie Santana
We use Citrix Cloud / Remote PC Access to connect remote users to their physical office computers.
VDA version range between 1909-2106.
The users started reporting this issue about 1 or 2 weeks ago.
Seems to mainly happen with Zoom since that is what is mainly used. I opened up a case with Zoom support but it been escalated on their side but this might be a Citrix issue.
Zoom/Camera works fine from user's home computer but not from Citrix.
Users mainly has USB Cameras. These are not being detected in Citrix.
The Laptop built-in camera are being detected but still does not work in Zoom.
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