At the beginning of July our users started experiencing issues with reconnecting to their disconnected sessions. This started to happen without us making any changes to the Citrix site or VDAs configuration.
I am able to reproduce this: after disconnecting a session and leaving it for 15+ minutes in the disconnected state, I am not able to reconnect to it any more. The logon process starts but then stops after a couple of seconds and the Windows desktop windows disappears.
Citrix Director shows “None” as the Failure Reason.
There are no any useful logs to base on in the VDAs, all looks normal as if the session was disconnected intentionally (Error Code: 0).
We’ve tried to update VDA agents from 2012 to 2106.
Same issue happens for users connecting from older/new thin clients, as well as from Windows clients with the latest Workspace app. Other, XenApp 7.15 Citrix servers, located in the same internal company network are not affected by this issue.
Is there anything more I can do to troubleshoot this on my side?
Thanks for your help!
Citrix Virtual Apps (i.e. shared Windows desktops).
Windows Server 2019
Users connect through internal StoreFront 3.12 servers
Question
Dawid Bbn
Hi all,
At the beginning of July our users started experiencing issues with reconnecting to their disconnected sessions. This started to happen without us making any changes to the Citrix site or VDAs configuration.
I am able to reproduce this: after disconnecting a session and leaving it for 15+ minutes in the disconnected state, I am not able to reconnect to it any more. The logon process starts but then stops after a couple of seconds and the Windows desktop windows disappears.
Citrix Director shows “None” as the Failure Reason.
There are no any useful logs to base on in the VDAs, all looks normal as if the session was disconnected intentionally (Error Code: 0).
We’ve tried to update VDA agents from 2012 to 2106.
Same issue happens for users connecting from older/new thin clients, as well as from Windows clients with the latest Workspace app. Other, XenApp 7.15 Citrix servers, located in the same internal company network are not affected by this issue.
Is there anything more I can do to troubleshoot this on my side?
Thanks for your help!
Citrix Virtual Apps (i.e. shared Windows desktops).
Windows Server 2019
Users connect through internal StoreFront 3.12 servers
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