Big Trouble: Apps Disappear after renewal of APNS & VPP Certificate!

[Tim Juumlngling]

Hello everyone,
 

since we renewed our APNS certificate and our VPP token, there have been big problems:
As soon as a user imports an iOS update, the apps that have already been installed (MDX and APP provided via VPP) disappear!
 

Since it also affects the Citrix apps, I suspect a connection with the new APNS certificate. But I am not sure.
 

The only solution is to reinstall the Secure Hub and reconnect the device to the MDM.
 

Is this a known problem or has anyone had experience with it?
 

I would be very happy about a quick answer.
 

Thanks in advance!!

[Malin Andersson]

We have the same problem, do you have any tips?

A poor user has encountered this 3 times (with each ios update). So he has to install on Secure hub again, some never happen to this. Super strange error.