I've been trying to get Acrobat Standard 2020 installed and licensed on our non-persistent VMs and the basic drill has been to follow these steps. I've probably tried ten times but with no success:
1. Create a new layer for Acrobat 2020 in ELM
2. Spin up a VM and Install Acrobat 2020 (same install I'm using successfully on persistent machines - customized install via Adobe's customization tool)
3. Perform the steps under "Serializing an imaged OS" in this document: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html
4. Finalize the layer
5. Publish layer to template/create image
6. Apply image to non-persistent machine
Everything appears to go flawlessly (no prompt for a license) until I put the image on the machine. Then, once Acrobat is launched it prompts to sign into Adobe to verify the license.
I have walked through the entire process with Adobe support so I'm confident I'm not missing any steps or doing them incorrectly. Additionally, Adobe has had me perform the steps below, which are not part of the "Serializing an imaged OS" instructions, but do appear elsewhere in that same document. I'm not sure if these need be done in my situation but I have tried with and without these added steps, still with no success:
Run Setup.exe /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=1
Verify the following registry keys are present and the string (REG_SZ) values are 1 on the master image. If not, create the key and set the value as 1.
Question
James Tomiser
I've been trying to get Acrobat Standard 2020 installed and licensed on our non-persistent VMs and the basic drill has been to follow these steps. I've probably tried ten times but with no success:
1. Create a new layer for Acrobat 2020 in ELM
2. Spin up a VM and Install Acrobat 2020 (same install I'm using successfully on persistent machines - customized install via Adobe's customization tool)
3. Perform the steps under "Serializing an imaged OS" in this document: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html
4. Finalize the layer
5. Publish layer to template/create image
6. Apply image to non-persistent machine
Everything appears to go flawlessly (no prompt for a license) until I put the image on the machine. Then, once Acrobat is launched it prompts to sign into Adobe to verify the license.
I have walked through the entire process with Adobe support so I'm confident I'm not missing any steps or doing them incorrectly. Additionally, Adobe has had me perform the steps below, which are not part of the "Serializing an imaged OS" instructions, but do appear elsewhere in that same document. I'm not sure if these need be done in my situation but I have tried with and without these added steps, still with no success:
Run Setup.exe /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=1
Verify the following registry keys are present and the string (REG_SZ) values are 1 on the master image. If not, create the key and set the value as 1.
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" (REG_SZ) [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" (REG_SZ)
Any guidance/inspiration will be appreciated!
Thanks,
Jim
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