Royce Mendoza1709160095 Posted November 11, 2020 Share Posted November 11, 2020 Hi, I configured Citrix Gateway + Native OTP for 2Factor authentication using Google authenticator. After enrolling my device, I tried to logon as a user. My issue was after login, I have encountered this error "Cannot Complete your request". I tried to remove the authentication profile on my Citrix gateway virtual server and try to do a normal login (user+pass) and I didn't encounter any issues. But when I bind the authentication profile, the same issue was encountered. My Citrix ADC is 13.0 release 67.39 for XenServer How can i solve this issue with native otp? Do you guys encounter this issue? Thanks. Link to comment Share on other sites More sharing options...
fahae Posted November 11, 2020 Share Posted November 11, 2020 Have you checked the Storefront Event viewer for any additional error logs? Maybe the SSO passthrough is invalid. Link to comment Share on other sites More sharing options...
Luca Ferraro Posted November 13, 2020 Share Posted November 13, 2020 My VPX started to have the same issue this week, but only when a user is forced to change password. I failed over to the other vpx and somehow this one is working (normal login + password change). Cant find any differences between the two vpx. The Storefront logs the following: Citrix Authentication Service Error 7: CitrixAGBasic-Single Sign-On failed: FailedPasswordComplexity Citrix Receiver for Web Error 10: Eine CitrixAGBasic-Anmeldeanforderung ist fehlgeschlagen. Citrix.DeliveryServicesClients.Authentication.AG.AGAuthenticatorException, Citrix.DeliveryServicesClients.Authentication, Version=3.22.0.0, Culture=neutral, PublicKeyToken=null Authenticate encountered an exception. bei Citrix.DeliveryServicesClients.Authentication.AG.AGAuthenticator.Authenticate(HttpRequestBase clientRequest, Boolean& passwordSupplied) bei Citrix.Web.AuthControllers.Controllers.GatewayAuthController.Login() System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig. Url: http://127.0.0.1/Citrix/Authentication/CitrixAGBasic/Authenticate ExceptionStatus: ProtocolError ResponseStatus: Forbidden bei System.Net.HttpWebRequest.GetResponse() bei Citrix.DeliveryServicesClients.Utilities.HttpHelpers.ReceiveResponse(HttpWebRequest req) bei Citrix.DeliveryServicesClients.Authentication.TokenIssuingClient.RequestToken(String url, RequestToken requestToken, String primaryToken, String languages, CookieContainer cookieContainer, IEnumerable`1 acceptedResponseTypes, IDictionary`2 additionalHeaders) bei Citrix.DeliveryServicesClients.Authentication.AG.AGAuthenticator.Authenticate(HttpRequestBase clientRequest, Boolean& passwordSupplied) Link to comment Share on other sites More sharing options...
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