Play Store Work tab not showing

[Chris Tyson1709156276]

We are testing android enterprise and all is working correctly except there is no 'Work' tab in the work profile Play Store.

 

Apps are authorised in via play.google.com/work and are showing as approved. 

 

If I set any of these apps to mandatory they are installed and work correctly but opening the work Play Store does not show them.

 

Anyone come across this?

XM 10.12 on prem.

[Chris Tyson1709156276]

Can anyone confirm I should be seeing a "Work" tab in the work profile Play Store?

 

I've raised this issue with citrix support and I'm getting the impression they don't know what I'm talking about.

 

To re-phrase the issue - After we have approved a particular app (any random play store app)  in play.google.com/work how do the users know its approved? Where can they see a list of approved apps?

[Chris Tyson1709156276]

This is the tab I'm referring to - nobody knows about this ?

[fahae]

The Play Store should not show all the other apps. Therefore the screenshot seems to be from a "private" Play Store. If the apps are not shown, open the "Hamburger" menu and check if the apps are available under "My Work Apps" -> "Library".

[Chris Tyson1709156276]

Hi fhaesse,

 

There is no "My Work Apps" listed - If I check the account info, it's definitely an "@android-for-work.gserviceaccount.com" account in the Work profile container. There just isn't anywhere to see the apps I have approved in play.google.com/work

 

 

[Chris Tyson1709156276]

Never mind, when tapping through all the settings, the Work tab magically re-appeared: