XenMobile Errors When Attempting to Connect to SecureHub

[Tom Moran1709162262]

We are having a consistent issue when attempting to connect several Samsung Galaxy S10s running Android 10.

 

When we attempt to enroll the phones in SecureHub we get this message "Access to your company network is not currently available" and cannot proceed any further.

We reset one S10 and it was able to enroll, but since these are employee owned devices we can't really do that for the other devices that won't enroll.

We tired connected via WiFI\ISP and via the phone's data plan, but no dice.

We are running XenMobile on prem 10.10.0.7 (I'm trying to push through an upgrade), and certs are up to date.

These are the only devices that are exhibiting any difficulty in enrolling, other Androids and iOS devices are enrolling without issue.

 

I've come to the conclusion that it is probably a setting specific to the devices that's preventing it from connecting.

 

What on the device should I look at to allow it to enroll?

 

 

[Torben Nordling]

A lot has happened with Xenmobile and Android the last year.

 

You can't enroll Android 10 as Legacy anymore, you need to enroll them as Android Enterprise.

 

And Android Enterprise is more or less working from version 10.12 (even better if you install RP4 just released)

 

You can read a lot more on Citrix website https://support.citrix.com/article/CTX272463