SecureMail stuck in authorization loops showing app must be approved in securehub.

[Marius Muresan1709154490]

Hey all. 

For some month ago, IOS users started to experinence authorization loops when opening SecureMail app. 

What happens is that when the user starts the Mail-app (which can happen any time of the day), the app shows that it needs to be aproved in securehub. The user then enters the pin code and then nothing happens. The "my apps" view is shown in ScureHub and nothing else. If the user presses SecureMail, same procedure repeats again and again and again. 

As workaround we told the users to kill the Hub and Mail app in the background and start Mail app again, which sorted out the problem for most users, but they cannot choose to kill the app every time this happens as it can be several times a day for some or once every day som others. 

The timeouts for XenMobile were set after https://support.citrix.com/article/CTX224958  recomendation for SecureEnvironment but no change. The auth loops are still there and the users are getting very frustrated now... 

Anybody else experiences this? 

 

We are on an on-prem cluster of four xms´s and MPX netscalers in HA pair, with XMS 10.12 RP1 & 2

 

/Marius