- Teams version and if it was installed as .exe (AppData) or MSI with CLI flag ALLUSER = 1 (Program Files)
- Logs: HdxTeams logs are located in the client machine (AppData\Local\Temp\HDXTeams). Attach them if possible
- Sometimes capturing a quick video of the issue with your phone can help a lot. If possible, attach it.
Every possible troubleshooting step is documented here : CTX253754. Please follow it before posting your question, otherwise we will refer you back to it.
Question
Fernando Klurfan1709153904
In order to help, we need to know:
- VDA Version and OS
- CWA Version and OS
- Teams version and if it was installed as .exe (AppData) or MSI with CLI flag ALLUSER = 1 (Program Files)
- Logs: HdxTeams logs are located in the client machine (AppData\Local\Temp\HDXTeams). Attach them if possible
- Sometimes capturing a quick video of the issue with your phone can help a lot. If possible, attach it.
Every possible troubleshooting step is documented here : CTX253754. Please follow it before posting your question, otherwise we will refer you back to it.
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