After enrollment, log in to Secure Hub fails Incorrect user name or password

[Leo Johnson]

Hi all,

 

Please help me with the following:

 

At our company we are installing a brand new test environment with XenMobile.

When we download Secure Hub from the App Store, we can enroll our device perfect in XenMobile.
But when enrolled, Secure Hub want to open and log in. This fails with the following message: "Incorrect user name or password".

 

Our users logs in to Secure Hub as: iamauser@domain.com, enroll, automatic go back to Secure Hub, which result in: "Incorrect user name or password".

 

We use a Netscaler for external access and 2 XenMobile servers, are all up to date with all the versions.

 

Our devices are using iOS only.

 

I am lost! Please help!

 

Leo

[ArnaudP1]

Hello Leo

 

if you enroll with UPN you need to ensure your ADC configuration for LDAP also use UPN and not sAMAccountName which is the default. 

Arnaud

[Mauri Schäpers]

sound for me as well as you have a mismatch in the name attribute of your LDAP Action on the citri gateway