HDX RTME 2.9 Unsupported OS Debian 10

[Ioan Stan]

Hi All,

 

I'm trying to install HDX RTME 2.9  on Debian 10 and I'm getting "unsupported OS" error. Looking into the install script I do see Debian being referenced as supported OS. So something is wrong with the script check logic. Does anybody know how to fix this?

 

Thank you,

ioan

 

[Daniel Szomboti]

14 minutes ago, Ioan Stan said:

Hi All,

 

I'm trying to install HDX RTME 2.9  on Debian 10 and I'm getting "unsupported OS" error. Looking into the install script I do see Debian being referenced as supported OS. So something is wrong with the script check logic. Does anybody know how to fix this?

 

Thank you,

ioan

 

Hi Ioan. 

Can you give me the exact build of Linux you are using and I will check this out with release team?

 

Daniel 

[Ioan Stan]

Hi Daniel,

 

Many thanks for your reply. Please see below and let me know if anything else is needed.

 

ioan@del:~$ uname -a
Linux del 4.19.0-8-amd64 #1 SMP Debian 4.19.98-1 (2020-01-26) x86_64 GNU/Linux
ioan@del:~$ 
ioan@del:~$ cat /etc/debian_version 
10.3
 

Best regards,

ioan

 

 

[Daniel Szomboti]

1 hour ago, Ioan Stan said:

Hi Daniel,

 

Many thanks for your reply. Please see below and let me know if anything else is needed.

 

ioan@del:~$ uname -a
Linux del 4.19.0-8-amd64 #1 SMP Debian 4.19.98-1 (2020-01-26) x86_64 GNU/Linux
ioan@del:~$ 
ioan@del:~$ cat /etc/debian_version 
10.3
 

Best regards,

ioan

 

 

 

That's perfect. Thanks. 

 

Cred ca esti roman ... asa-i? 

[Daniel Szomboti]

I am sure you checked this but are you sure the bitness matches the OS? 

Can you get me the /var/logs of the installer? 

[Ioan Stan]

Da, este de 64-bit. I don't see any error in /var/log/syslog. Or,  is there a specific log file I should look for?

 

ioan@del:~/Downloads/HDX_RealTime_Media_Engine_2.9_for_Linux_x64$ sudo ./HDXRTME_install.sh

-----------------------------------------------------------------
Welcome to the Citrix HDX RealTime Media Engine 2.9.0 installer.
-----------------------------------------------------------------

Select a setup option:

  1. Install the product
  2. Remove the product
  3. Quit

Enter setup option[1-3]: 1
WARNING: Unsupported OS.
Installation terminated.
 

[Daniel Szomboti]

1 hour ago, Ioan Stan said:

Da, este de 64-bit. I don't see any error in /var/log/syslog. Or,  is there a specific log file I should look for?

 

ioan@del:~/Downloads/HDX_RealTime_Media_Engine_2.9_for_Linux_x64$ sudo ./HDXRTME_install.sh

-----------------------------------------------------------------
Welcome to the Citrix HDX RealTime Media Engine 2.9.0 installer.
-----------------------------------------------------------------

Select a setup option:

  1. Install the product
  2. Remove the product
  3. Quit

Enter setup option[1-3]: 1
WARNING: Unsupported OS.
Installation terminated.
 

There should be a log generated by the installer in /log with RTME. Ping me your email in a PM so you can share logs after. 

[Ioan Stan]

Hi Daniel,

 

I'm not able to find the log. I looked through the installer script and I could not figure out the location. Please assist.

 

Thank you,

ioan

 

 

[Daniel Szomboti]

3 hours ago, Ioan Stan said:

Hi Daniel,

 

I'm not able to find the log. I looked through the installer script and I could not figure out the location. Please assist.

 

Thank you,

ioan

 

 

Salut Ioan. 

 

I will speak the the release team if they can test this out. Unfortunately I have no equipment here at home since we need to work from home due to this corona situation. 

 

Regards,

Daniel 

[Jens Frommeyer]

Hello,

I have commented out a few lines in the file:HDXRTME_install.sh then the installation ran through:

 

Look:

# check Linux distribution
if [ -r '/etc/SuSE-release' ]; then
    os="RedHat"
elif [ -r '/etc/redhat-release' ]; then
    os="RedHat"
elif [ -r '/etc/lsb-release' ]; then
    . /etc/lsb-release; [ "$DISTRIB_ID" ] && os="$DISTRIB_ID"
elif [ -r '/etc/debian_version' ]; then
    #sysArch=''
    #getSystemArchitecture sysArch
    #if [ "$sysArch" = "armhf" ]; then
        os="Debian"  
    #else
        #os="Unsupported"
    #fi
else
    os="Unsupported"
fi

 

it works fine.

Have a nice day.

 

Jens

[Ioan Stan]

Hi Jens,

 

Many thanks, I did the changes in the script and it works now on Debian, not only on Stable (Buster) but also on Testing (Bullseye). If possible, could you also look why latest LTS Ubuntu 20.04 gives an error? (bitness error even though I'm sure I used the correct 64-bit).

 

One more thing, the Skype for Business call drops by itself after about 5 min on Linux.  I noticed this on Ubuntu 18.04 and Debian. I wonder if there is something that can be done to fix it.

 

Best regards,

ioan

[Daniel Szomboti]

Hi folks. 

 

I cross-chekced this with prod dev and that was done on pupouse to support other platforms. Officially RTOP is not supported on Debian variations. You can use it of course but there is no support for it . Sorry

Daniel 

[Craig Small1709163938]

The script is back to front. I keep editing the same file every time I install it, try to find someone in Citrix to fix it, fail.. repeat.

 

Around line 1430 of the script.

 

elif [ -r '/etc/debian_version' ]; then
    sysArch=''
    getSystemArchitecture sysArch
    if [ "$sysArch" = "armhf" ]; then
        os="Debian"  
    else
        os="Unsupported"
    fi

 

armhf isn't supported, amd64 is. Flip the "Debian" and "Unsupported" around and you're good to go.

 

Maybe one day they'll actually fix this!

 

Let's not even get into why would you need to check for this in an x86_64 package, dpkg will have a problem with install it on an armhf platform anyway.