Prasad U Posted March 12, 2020 Share Posted March 12, 2020 After the recent installation of HDX RealTime Media Engine 2.9 for Mac - Mar 6, 2020 The macOS Settings App fails to launch the panel for Citrix HDX... Engine. Link to comment
1 Daniel Szomboti Posted March 13, 2020 Share Posted March 13, 2020 Please open a tech support ticket ot my attention and we wil take it further. Seems to be a bug alright. 1 Link to comment
1 Daniel Szomboti Posted March 19, 2020 Share Posted March 19, 2020 On 3/12/2020 at 8:56 AM, Daniel Szomboti said: That's interesting. Can you make sure you uninstall the app and reinstall with the same user? Meantime I will run this past our release team. Daniel Sorry forgot to reply. We reproed this internally and working on a fix. Regards, Daniel 1 Link to comment
1 Prasad U Posted March 19, 2020 Author Share Posted March 19, 2020 cheers, will wait for the fix. 1 Link to comment
1 Tom Steiner Posted March 30, 2020 Share Posted March 30, 2020 identical issue on my side 1 Link to comment
1 Jörg Maaß Posted April 23, 2020 Share Posted April 23, 2020 I'm honestly baffled at the responses from Citrix so far: Why did this slip through testing? It should have been glaringly obvious in any UI tests if they were organised and executed properly. The Dev team cannot reproduce this with the equipment at hand? Are you serious? Any Mac with Catalina 10.15.4 shows this behaviour... It not only tanks Citrix' preference pane, but also kills other 3rd party preference panes as well if the Citrix pane is opened first. One has to close System Preferences and open it again for remediation of this problem. So here we have a software that hasn't been properly tested (or tested at all, for lack of equipment) and that not only negatively impacts Citrix' own applications, but also other applications as well. I understand that things are more difficult than usual with the current pandemic, but it should not be too complicated for a company with resources like Citrix to order an ordinary Apple Mac and set it up for testing. And continue to do so in the future, instead of putting out untested or partially tested, buggy software that impacts other applications on customer computer. 1 Link to comment
0 Daniel Szomboti Posted March 12, 2020 Share Posted March 12, 2020 4 hours ago, Prasad U said: After the recent installation of HDX RealTime Media Engine 2.9 for Mac - Mar 6, 2020 The macOS Settings App fails to launch the panel for Citrix HDX... Engine. That's interesting. Can you make sure you uninstall the app and reinstall with the same user? Meantime I will run this past our release team. Daniel Link to comment
0 s k1709161942 Posted April 13, 2020 Share Posted April 13, 2020 Same issue, @Daniel Szomboti please advise? Link to comment
0 Daniel Szomboti Posted April 13, 2020 Share Posted April 13, 2020 1 minute ago, s k1709161942 said: Same issue, @Daniel Szomboti please advise? Dev's have repeoduced this to some extent but now can't with the equipment at hand. We have no access to test lab and limited equipment at home. We can not travel to office. Please be understanding in these exceptional times. Will keep you posted on any developments. Regards, Daniel Link to comment
0 Daniel Szomboti Posted April 23, 2020 Share Posted April 23, 2020 1 hour ago, Jörg Maaß said: I'm honestly baffled at the responses from Citrix so far: Why did this slip through testing? It should have been glaringly obvious in any UI tests if they were organised and executed properly. The Dev team cannot reproduce this with the equipment at hand? Are you serious? Any Mac with Catalina 10.15.4 shows this behaviour... It not only tanks Citrix' preference pane, but also kills other 3rd party preference panes as well if the Citrix pane is opened first. One has to close System Preferences and open it again for remediation of this problem. So here we have a software that hasn't been properly tested (or tested at all, for lack of equipment) and that not only negatively impacts Citrix' own applications, but also other applications as well. I understand that things are more difficult than usual with the current pandemic, but it should not be too complicated for a company with resources like Citrix to order an ordinary Apple Mac and set it up for testing. And continue to do so in the future, instead of putting out untested or partially tested, buggy software that impacts other applications on customer computer. Thanks for your feedback and understanding! Daniel Link to comment
0 Daniel Szomboti Posted April 23, 2020 Share Posted April 23, 2020 Please all that face thisissue open a technical support ticket so we can prioritise this. Daniel Link to comment
0 Tom Matthews1709161991 Posted April 27, 2020 Share Posted April 27, 2020 I'm having this exact issue too, on MacOS 10.15.5 with the latest HDX realtime media engine package (2.9). Link to comment
0 Daniel Szomboti Posted May 1, 2020 Share Posted May 1, 2020 Hold on guys, I actually confused this case with another thread on a rare dual-MAC display issue. That's why I said we can't repro at home. This issue is fixed in 2.9.100 which will be released at the end of this month. Sorry for confussion. Daniel Link to comment
Question
Prasad U
After the recent installation of HDX RealTime Media Engine 2.9 for Mac - Mar 6, 2020
The macOS Settings App fails to launch the panel for Citrix HDX... Engine.
Link to comment
12 answers to this question
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