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Error when connecting to a Xenmobile database

John Francis1709160537


Building a third server that should be added to the cluster and I am setting it up initially with the IPs and connectivity to the DB and I get the following error. I understand it is stating no route to the database, Just wanted to find out anything else other than the route ? The DB is a production db residing  on a 10.10 subnet and this is on a 192.168 subnet. So, is it the route to this subnet that is causing the issue?




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Hi there,


Based on the following link, you should ensure that there is no more than 5 ms latency between any of the XenMobile Server nodes and the SQL Database:



Based on the IP details you have provided, you should also ensure that there is network connectivity between the new node and the existing SQL database. It does indeed appear that there is no route between where the new node is located and the database is located.


Best regards,


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