profile management

[Clair Sandrine]

We had a user who got issues on his profile, so we have deleted his account on Active Directory. After that we create his account again and now when he signed in on citrix workspace he is getting "no apps or desktop available at this time". Please help

[Benjamin Bartels]

@Clair Sandrine

 

When you deleted the AD user, and created a new one, you created a new AD SID for that user. This is a highly destructive way to try to solve a profile issue. Many software suites use SIDs to uniquely identify AD objects. Profile issues are usually localized to specific Windows machines and should therefore be solved in a more surgical fashion. 

 

Your issue is with a specific function of Citrix called enumeration. This is where the Broker service identifies the resources that the user is authorized to access. This is controlled by the Delivery Group Settings in Studio. The Citrix environment likely is expecting the old SID for the user. Your problem is probably solved at the Delivery Group level. Make sure you add the new AD User or AD groups to the Delivery Group(s) for the apps and desktops they need to access. Or you may be able to use the AD recycle bin to restore the user account, if you have that feature available in your environment. 

 

Hope this helps!

[Clair Sandrine]

@Benjamin Bartels

 

Many thanks for your reply. I have tried to add the group where the user is found and it fixed the issue. Thanks for your help.

 

Do you how i can removed the user sid assigned to that user on citrix cloud.