Outlook 2010 - Add new account pop up

[medhi medi]

Dear Team, 

 

We have an issue with one user on her citrix profile , she can't access to her mailbox in outlook 2010 , when we try to open outlook , add new account window appear and we can't to connect her account to exchange server 

 

We use citrix xenapp

the user can open her mailbox in mobile phone 

the user can't open her mailbox in xenapp farm 

we did a restore profile unfrtunately the issue is not solved 

window pop up see attachement 

 

My question is : What s the cause of this issue and what we can verify to solve this issue 

[David Clark1709160691]

The  inability to configure//connect to the Exchange server would not be a Citrix problem.  Citrix is presenting the application to the user as it should.  Contact the email administrators for assistance.

[medhi medi]

Thank you for your reply, could you help me for troubleshooting 

 

how to solve this issue , because only one user impacted 

 

 

[medhi medi]

for your information the user has this issue only only in citrix session 

 

thanks in advance