Failed to get the required encryption key to run this app when opening the app.

[Alex Moreau]

Hello, We have a number of users that are having to re-enroll every few weeks on their Android devices. They are presented with a popup while trying to open the secure apps that states 'Failed to get the required encryption key to run this app when opening the app."

I have a case open with Citrix but wanted to check here if anyone else is seeing this behavior. 

Thank you 

[Koenraad Willems]

Hi,

 

Not sure if this is related, and you probably already checked this, but wanted to make sure that you had:

https://support.citrix.com/article/CTX226510

 

Best,

 

Koenraad

[Alex Moreau]

Hello, Thank you for your reply. We are running the latest version of Secure Apps and XM Server 10.11 r3. 

[Eric Leeson]

Hi there,

 

Have you figured out how to resolve this?  We have a user, running an s10, with the same error.  It seems to be fine, on other handsets.

[Alex Moreau]

This is still ongoing. No resolution yet.