Single instance errors on reconnect in WEM 1912

[Nick Panaccio]

Anyone else seeing WEM instance notifications on reconnects to a disconnected session in WEM 1912 (on-prem)? I don't see this behavior in 1906 with the same exact settings, and the only way to resolve it is to uncheck Launch agent on Reconnect in the WEM console. The event log shows the following errors:

 

SensMonitoring.StartReconnectTask() : Starting Reconnect Processing for User :

ReconnectController.InternalRun() : Error while trying to close Ui Agent for user domain\me in session 1

 

 

To add to this, I have a custom Start tile that runs tsdiscon.exe that I'm using to test. When I run that, the error will occur at reconnect. However, if I use the Disconnect button in the Desktop Viewer toolbar up top, I don't receive any errors on reconnect.

[Andrew Gresbach1709152664]

did you ever figure this one out? i'm seeing the same now on 1909

[Nick Panaccio]

I know we already chatted in Slack, but in case anyone else comes across this, Citrix has a fix (new .dll) for WEM 1912 for this issue. They're going to test it, and if they approve, will add it to one of the next CUs.

[Andrew Gresbach1709152664]

thanks for the help Nick!