Citrix Receiver wont work on Catalina (on MAC) Message says :- citrix Viewer is required to start the app. Install Citrix Receiver and try again.

[Neil Brooks]

Hi

I have had Citrix receiver on my Mac for a while now and all has been good. However earlier this week I updated to Catalina and now it wont load up. 

 

I go through the normal route of inputting my password, username and RSA token number and get the download Launch.ica file all as i would of done prior.

When i click on the Launch.ica file i go into a loop of it trying to load up and then returns to the list of downloads but doesn't load up.

I can click it again and it try's to load but fails. I then get a message that says "Citrix Viewer is required to start the app. Install Citrix Receiver and try again."

but it is installed and shows in my dock on the bottom of the screen.

 

I spoke to my IT department at work and they have said they can only help me once i get Citrix to work as that is nothing to do with them. So i need to sort it out myself basically... great...

What they said (and i have done) was to remove citrix from the Mac, reboot it, reload the citrix receiver, reboot it, then try and load my work desk top up as normal. 

I have done this but no luck, just get in the loop of returning to the download lists.

 

I asked about Citrix Workspace and if that would work but was told that the system at work isn't set up for that yet and i do need to go in via the receiver option.

I have downloaded 12.8.1 form here https://www.citrix.com/downloads/citrix-receiver/legacy-receiver-for-mac/ 

 

Can anyone suggest any way round this issue? 

 

The mac is my own but im trying to use it to access my work account

 

Thanks for any help or suggestions.

Neil 

[John Pardue]

I had the exact same problem. First I uninstalled all Citrix software on my Mac. Then I installed Citrix Receiver and got the same error message as you. Then I installed Citrix Workspace and it worked. I have a 2018 MacBook Pro with Catalina installed. Good luck!

[Paul Biesbrouck]

@John Pardue your fix solved the problem for me as well. Thanks.

[Benjamin Taub]

@John Pardue - This fix also worked for me.  Many thanks!

[Ross Bender]

Does Citrix Receiver need to be installed if Citrix Workspace is?

 

Not sure why they make it so confusing!

[John Pardue]

Yes. I think it needs to be installed. I believe that Citrix Receiver is what “picks up” that you’re trying to open a Citrix file, and will then tell Citrix Workspace to start and open. 

[Abdullah Cetin1709152942]

same was here. fixed with workspace app as jpardue84 said. thanks

[Kennedy Chisanga]

Worked like a charm!!! Thanks

[Vignesh Chandra bose]

Downloaded Citrix Workspace from here - https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

 

It worked!!