Load evaluator index memory 100%

[J Lo]

XenApp 7.15 CU3 LTSR with Windows Server 2016 (latest update).

Director show VDA load evaluator index memory reach 100% and trigger "Maximum Load" and "Agent Shutdown". While in Windows Server the memory usage is at most 75%.  Status normal in Hypervisor resources monitoring too.

The VDAs which has this problem seems won't lower the index value even all the users were logged out and no session. This seriously influence the load balancing of users distribution.

[vikash]

Could you please tell me the OS version the VDA, also please check the latest updates have been installed?

[J Lo]

Hello Vikash,

Windows Server 2016 Standard 1607 14393.3243
Citrix 7.15 LTSR CU3 - Virtual Delivery Agent 7.15.3000.488
Citrix 7.15 LTSR CU3 - StoreFront 3.12.3000.54

 

Windows Server 2016 has its auto update installed 2 weeks ago. Expect to be the latest Patch Tuesday of October 2019.

[Alex Heng]

I am also experience the same issue. It swings between diff xenapp servers.

 

Same error msg - agent shutdown and maximum load.

[Brent Dowling]

Was there ever a fix for this?

[Rodrigo Chaves Pimenta]

The same issue here..

 

Load index showing 98%, 2 users, while inside VM, memory showing 25%; 30%

 

7.15LSTRCU4

 

Any thoughts?