Can't logon to netscaler LDAP& RSA with token in new-pin mode

[Sabine Ludewig1709156713]

Hi there,

I've set up a netscaler VPX v 13 (CAG only license) to authenticate via LDAP & Radius, Radius on different appliance

LDAP only works fine

Radius services show online in netscaler and monitor with testuser authenticates fine, too.

 

My problem is that I can't connect with LDAP plus RSA token.

According to the Radius guy the token is in new-pin mode and therefore requires to set a new pin on first Login.

But the window to set a new pin doesn't come up when I try to connect, ,neither via Receiver For Web nor for Receiver Self Service

I can't find any clue as to whether this would even be possible.

Any help is very much appreciated

Thanks