Access to your company network is not currently available

[ihab jumah]

Hello all , 

 

We have Xenmobile 10.9 in our UAT environment and recently we faced an issue with android platform during enrollment process after typing the credentials and press on Activate from the next screen an error apear( Access to your company network is not currently available) then return back to the main screen , actually this happens for android as I mentioned before and this issue come up if I try to enroll the device through the internet but from the local intranet WiFi it's working fine and for ios devices no issues on both situations .

 

Kindly find the attached screen shot.

 

Looking forward for your valuable response. 

 

Regards

Ehab jumah

[ASHRAR AHMED SHAKIR ALI ANSARI]

Hi Inhabaj,

 

Please confirm if you are facing this issue for this single user or for all android users.

[ihab jumah]

Hi Ashrar 

 

No this happens for all android users and also I tried with different devices same results .

 

Thanks

[John Francis1709160537]

On 6/23/2019 at 7:58 AM, ASHRAR AHMED SHAKIR ALI ANSARI said:

Hi Inhabaj,

 

Please confirm if you are facing this issue for this single user or for all android users.

 

I have this problem with my Samsung Galaxy S9 and couple of others with same S9. There is no solution yet from Citrix. Getting frustrated. I cannot access my Email for the last 4 months.

[ASHRAR AHMED SHAKIR ALI ANSARI]

Hi Inhabaj.

 

Please check if port 443 is open from the source your internet network to destination XenMobile sever.

 

 

[ASHRAR AHMED SHAKIR ALI ANSARI]

port 443 any  to XenMobile server

[ihab jumah]

Hello All 

 

Thank you all for your feedback  , actually regarding to our issue it seems this happens with one ISP here so from other ISP's every thing is working fine 

 

we still looking forward to get more info from our firewall department 

 

Thanks