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Unable to Launch Service



We keep getting the following error messages when trying to Launch the service in the Azure portal:

We've triple checked the password and tried with various iterations of Azure and Citrix accounts.

Please click 'Connect' to authenticate your Citrix Cloud account. The pricing section and 'Create' button will be disabled until authentication is complete. To create a new account, please visit Citrix Cloud.

The username or password you provided is not correct. Please try again, or visit Citrix Cloud for account support.


Any help is appreciated. 


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