Failed to Build Request error after profile installation

[Ashley Assink]

After iOS users install and enroll their devices, the secure hub goes to this page and throws off the "failed to build request" error. 

The device is registering within Xenmobile but prompts (unlock, lost mode, etc) aren't being picked up and email isn't being configured automatically. Is there a work around for this?

[John Kovacik]

On 4/29/2019 at 11:30 AM, Ashley Assink said:

After iOS users install and enroll their devices, the secure hub goes to this page and throws off the "failed to build request" error. 

The device is registering within Xenmobile but prompts (unlock, lost mode, etc) aren't being picked up and email isn't being configured automatically. Is there a work around for this?

Try this URL link as this worked for us. 

 

https://www.citrix.com/blogs/2019/02/01/changes-ahead-for-citrix-endpoint-management-mdm-enrollment-process/

[Josh Coffelt]

Same issue here; user had factory reset their phone and is getting that error after downloading the profile; assistance greatly appreciated. I believe they are on IOS 12.3

[Ashley Assink]

26 minutes ago, John Kovacik said:

Try this URL link as this worked for us. 

 

https://www.citrix.com/blogs/2019/02/01/changes-ahead-for-citrix-endpoint-management-mdm-enrollment-process/

That actually explains so much!

I have a call tomorrow with a member of their support team so this helps me a ton as far as providing them with some insight on our issue with this.

Thank you!

[Josh Coffelt]

Appreciate the link, but unfortunately the option in the article has already been changed to false.