Logging into XenApp 6.5 from Win 10 client using Citrix Receiver 4.10/4.11 - Mouse not functioning correctly in published application when using multiple monitors with different resolutions

[Phil Done]

Hi,

 

I'm experiencing issues on a customer estate whereby users are unable to use published apps within a Citrix session when the scenario is thus:

 

Win 10_1709

Citrix Receiver 4.10/4.11 (partial functionality with 4.8)

Citrix XenApp 6.5 

Multiple displays configured in 'extended' mode

 

Displays are configured with different resolutions, one of the displays has a resolution greater than 1600 x 900.  When launching a Citrix session using this configuration the mouse cursor either will not enter the Citrix 'window' (it acts like a magnet is pulling the cursor away from the window) or it enters but the cursor's mouse does not match where the cursor is sitting.

 

Note: a singular display works fine no matter what the resolution (e.g. the ridiculous SPro6 displays at 2736 x 1824), but as soon as there are different resolutions it all falls over.

 

I have configured the Receiver properties to scale the session (both 'Yes' and 'No, use the native') but no changes occurred.

 

https://www.techturtle.net/mouse-cursor-scaling-issue-with-citrix-receiver/

https://discussions.citrix.com/topic/371394-multi-monitor-support-with-different-resolutions/

 

I also changed the properties of the wfica32.exe file to override the default scaling behavior to no avail. 

 

Has anyone else experienced this issue or have any advice?

 

Many thanks

[Ben Trojahn]

Unless that has changed recently, Citrix officially does not support multiple monitors with different display resolutions.   Use workspace app.

 

check your client display resolution settings.    Set the client to 100%, rather than the likely 125.