Video + Audio Trainings in Citrix Enviroment

[Rakesh Kondabattini]

Hi All

We have an issue where we are not able listen the audio of the recorded trainings kept in Citrix environment. None of the resolutions helped. We are able to move the trainings to our C: Windows\User\%userID% to then open it locally or we can send the training's separately to our local outlooks but the space is limited.

 

In Citrix Environment we've got the Windows Media Player installed and locally the VLC Player installed.

 

We figured it that it is  Citrix Audio Settings, there is just Speakers enabled and no Headsets as an Audio Output Device.

 

Need suggestions and input to fix this issue.

 

 

 

[BART JACOBS1709152229]

Is the sound issue only present in the recordings?

 

I would suggest trying sound with something simple, like the Windows Soudns first.

[Rakesh Kondabattini]

It has no problem when recording when they are trying to hear from citrix they are not able to listen any audio. when they are trying to move the MP4 to other location out of citrix they are able to listen it properly.

 

They have no issue any where else except listening to audio in citrix env.