Unidesk 2.10 Task Stuck Canceling Status

[Meg Muller]

Making change to OS Layer and it was not preceding to run.  Cancelled the task and now the task is stuck in canceling status.  Can't proceed to update our OS layer.  Have rebooted MA MC all CP.

[Gunther Anderson]

Open a Support Case.  V2 End-of-Life isn't until July 1, so we still take V2 cases.  We'll give you the keys to V2 support - documentation for our "secret" Support Tool page where you can terminate the task, so you can continue to function after June 30 if you need to.  And a few other things - you'll need a FixMAData to rectify the layer version flags after the Force Cancel, so you can delete the new/broken version and try again.

[Meg Muller]

Thank you I will open a case. 

[Jan Beeken]

On 26.3.2019 at 7:37 PM, Gunther Anderson said:

Open a Support Case.  V2 End-of-Life isn't until July 1, so we still take V2 cases.  We'll give you the keys to V2 support - documentation for our "secret" Support Tool page where you can terminate the task, so you can continue to function after June 30 if you need to.  And a few other things - you'll need a FixMAData to rectify the layer version flags after the Force Cancel, so you can delete the new/broken version and try again.

 

Hi Gunther,

we have a similar problem with a V2 Unidesk installation after one CachePoint was lost due to a broken storage LUN. All the tasks (mainly backup tasks) are stuck and Unidesk did not interact any more with vSphere (even with the other running CachePoints). Is there any chance to get access to this "secret" Support Tool to kill the tasks even after june 30?

[Penny Adams]

Morning,

 

Looks like you were given the tools- you will need the Support Tool to kill off the stuck tasks and from what I understand that in the set of tools you were given.  This is the file you are looking for in the zip file with all the tools:  Unidesk Support Tool.docx

 

 

 

 

[Jan Beeken]

19 hours ago, Penny Adams said:

Morning,

 

Looks like you were given the tools- you will need the Support Tool to kill off the stuck tasks and from what I understand that in the set of tools you were given.  This is the file you are looking for in the zip file with all the tools:  Unidesk Support Tool.docx

 

Morning Penny,

 

thanks for the quick reply but I was not given the Support Tool by now! How can I get it? it is not included in the normal Unidesk downloads....  

 

[Chad Killion]

Gunther-

 

I have several tasks stuck in a cancelling state.  Can you help me get the support tools to fix this?  We are migrating off of the platform in February, but am in a stuck state at the moment.  Thanks.

 

[Penny Adams]

Hi,

 

You were given the tools back in July of this year - here is another link with the tools zip file:

https://citrix.sharefile.com/d-s3be8a61ef9c4c8ab

 

There is documentation inside for each tool.  You are looking for the support tool to log in the back door to kill the tasks.  First try rebooting the Cachepoints to see if that will clear out the tasks gracefully.  If not, then force  cancel them

[Chad Killion]

Perfect.  That is exactly what I needed.  Thank you.

[Christian Meyer1709161897]

Hi,

 

could we get the tools too? We have the same Issue right now and the URL isn't working.

[Penny Adams]

If you downloaded the tools before, you still have them - but in case you lost the link here it is again:

 

https://citrix.sharefile.com/d-sa7d0fbdd6da4f1ba

[Christian Meyer1709161897]

Thank you very much. That helps a lot :)

[Mazaheer Maz Bana]

Hi Guys,

 

I'm having the same issue mentioned in this thread.  Cancelled a OS lyaer task and its stuck  cancelling.  Anyone have the tools mentioned in this thread that i can download.

 

Thanks
Much appreciated.

 

Edit - yes i know eol.. just trying to make it work :)

[Ron Berardi]

Same here. Any chance to get access to the support tool? I know it is EOL.  We are in the middle of our migration right now, but have a bunch of backup jobs stuck "Cancelling". If anyone has access to this tool it would be greatly appreciated. We are just trying to keep things working while we finish our migration. 

 

Thanks in advance. 

[Justin Williams1709158749]

Hi all.  We find ourselves in a similar situation.  We are partially into our new solution migration but recently started getting sync errors and/or database inconsistencies.  Does anyone happen to have a working linking to the tools?  I would like to take a last ditch effort by exploring them.  Thanks in advance.

[Mazaheer Maz Bana]

9 hours ago, Justin Williams1709158749 said:

Hi all.  We find ourselves in a similar situation.  We are partially into our new solution migration but recently started getting sync errors and/or database inconsistencies.  Does anyone happen to have a working linking to the tools?  I would like to take a last ditch effort by exploring them.  Thanks in advance.

I did manage to get them few months back. Send me your email and I can send you a link. 

[Penny Adams]

Do you folks still need the link?  If so, here you go!

https://citrix.sharefile.com/d-seac5399152d46029

 

All the instructions are included.  If you still have problems, let me know.

[Wolfgang Rest]

Hi Penny,

 

I actually have a hanging backup job in unidesk 2.10. It got stuck while cancelling. In the v2 v3 support tools ZIP you provided I can find UnideskCleanBackups.PDF but not the tool itself. Is it possible to provide the tool, too?