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You are not the brokered user

Jeffrey Glover


We are using Citrix Virtual Desktop Essentials and have integrated with Azure Ad services. We have a connector in Azure, accounts setup correctly (I think) and are able to create a machine catalog and a Delivery Group. When we try to logon to the published desktop via Workspace, it logs on but then gives a Launch Session Error box. You cannot access this session because you are not the brokered user. Click OK and you get logged off.


  We have cloud connectors for both our internal domain and Azure. Azure is synced via AADConnect.  We are using the Azure domain for the desktops. I tried setting the internal domain for authentication to Workspace and Azure for it. Both behave the same.

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