Mourad EL HADOUMI Posted March 6, 2019 Share Posted March 6, 2019 Hello I try to install Session Recording Agent on a VDA and the installation does not complete as shown in the image. If anyone can help me in this way I would be grateful instalation file is attached : XenDesktop Installation.log Best regards Link to comment
0 vikash Posted March 7, 2019 Share Posted March 7, 2019 Hi @Mourad EL HADOUMI, Good Day :) Can you try running it under a local administrator account rather than a domain admin? Please let me know if this helps. Regards, Vikas Hiremath Link to comment
0 Mourad EL HADOUMI Posted March 7, 2019 Author Share Posted March 7, 2019 Hello, Thank you for your reply. I tried to install with the local admin account. but it gives me the same thing. 'InstallFailure' (1603) if you have any other suggestion I would be grateful. Best regards. Link to comment
0 vikash Posted March 7, 2019 Share Posted March 7, 2019 Hi, Is the scenario an upgrade or a fresh install? Regards, Vikas Hiremath Link to comment
0 Mourad EL HADOUMI Posted March 7, 2019 Author Share Posted March 7, 2019 Hi, The scenarion is a fresh install whene i try to install from the msi file it give me this error : Best Regards Link to comment
0 vikash Posted March 8, 2019 Share Posted March 8, 2019 Hi, I will try to check this scenario and try to reproduce it in my environment. In the meanwhile, you can have look at this discussion here, https://discussions.citrix.com/topic/296766-error-1920-sma-service-failed-to-start-installing-r07/ The user faces similar issues like yours and has a tentative solution for now. Regards, Vikas Link to comment
0 Martin Becker Posted September 26, 2019 Share Posted September 26, 2019 I received the same error message but I was installing on an older OS that was not supported by the new CR. Link to comment
Question
Mourad EL HADOUMI
Hello
I try to install Session Recording Agent on a VDA and the installation does not complete as shown in the image.
If anyone can help me in this way I would be grateful
instalation file is attached : XenDesktop Installation.log
Best regards
Link to comment
6 answers to this question
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