Hello, I am trying to setup the Citrix Probe Agent to work with Citrix Cloud, i have managed to setup the API Access and got the end point configured, With "update citrix cloud with results"...which i though was the hard part...
but this is failing to launch the ICA file...[4] INFO ProbeEndPoint.Log - ICA Launch failed. Adding stage failure
The end point can login to Workspace client with the same user ID and launch the applications no problem, is the Probe using a different engine? can i capture this ICA file in a temp folder and see its contents?
Extract of the CitrixProbeAgent.txt log....
2019-02-06 13:00:00,827 [16] INFO ProbeEndPoint.Log - Running task for configuration Fetcher
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param4
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param5
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param6
2019-02-06 13:00:00,828 [16] DEBUG ProbeEndPoint.Log - param7
2019-02-06 13:00:00,828 [16] DEBUG ProbeEndPoint.Log - param8
2019-02-06 13:00:00,828 [16] DEBUG ProbeEndPoint.Log - param9
2019-02-06 13:00:00,828 [16] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:00,829 [16] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:00,830 [16] INFO ProbeEndPoint.Log - DirectorService logOnCloud
2019-02-06 13:00:01,236 [4] INFO ProbeEndPoint.Log - Config Fetcher is running
2019-02-06 13:00:01,236 [4] INFO ProbeEndPoint.Log - Waiting for the config fetcher to finish
2019-02-06 13:00:14,032 [16] INFO ProbeEndPoint.Log - Calling Director API: GetConfiguredAppDetails()
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Cleared the existing job items
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:52620884-2446-4eaf-af98-1e445dd98848scheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:1c1b4cbf-61ae-4010-bc91-97e1a61a620escheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:d32ab427-4f0c-466f-b10c-c7dd02ac5a03scheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:a5e96bec-8f99-45e3-9078-caf1116edd90scheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - DirectorService logOff
2019-02-06 13:00:15,547 [16] INFO ProbeEndPoint.Log - Finished Logoff Director
2019-02-06 13:00:15,547 [16] INFO ProbeEndPoint.Log - Config fetch will be called in 00:59:45
2019-02-06 13:00:21,237 [4] INFO ProbeEndPoint.Log - Running task for probe scheduler
2019-02-06 13:00:21,237 [4] INFO ProbeEndPoint.Log - Retrieved items to run at hour: 13
2019-02-06 13:00:21,237 [4] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:21,237 [4] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:21,237 [4] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:21,237 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:21,239 [4] INFO ProbeEndPoint.Log - Jobitem Outlook OLD
2019-02-06 13:00:21,239 [4] INFO ProbeEndPoint.Log - Running reachability check
2019-02-06 13:00:22,574 [4] INFO ProbeEndPoint.Log - Reachability passed. Adding stage result
2019-02-06 13:00:22,574 [4] INFO ProbeEndPoint.Log - Running authentication check
2019-02-06 13:00:29,705 [4] INFO ProbeEndPoint.Log - Authentication passed. Adding stage result
2019-02-06 13:00:29,705 [4] INFO ProbeEndPoint.Log - Running enumeration check
2019-02-06 13:00:32,775 [4] INFO ProbeEndPoint.Log - a3c53bcb-5fae-4728-a216-9db911de45e2.Outlook OLD
2019-02-06 13:00:32,775 [4] INFO ProbeEndPoint.Log - Enumeration passed. Adding stage result
2019-02-06 13:00:32,775 [4] INFO ProbeEndPoint.Log - Running download and launch check
2019-02-06 13:00:35,060 [4] INFO ProbeEndPoint.Log - Launching app
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param4
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param5
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param6
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param7
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param8
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param9
2019-02-06 13:00:47,908 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:47,909 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:47,910 [4] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:47,910 [4] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:47,910 [4] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:47,910 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:47,911 [4] INFO ProbeEndPoint.Log - DirectorService logOnCloud
2019-02-06 13:00:47,916 [13] INFO ProbeEndPoint.Log - OnConnect passed
2019-02-06 13:00:54,003 [4] INFO ProbeEndPoint.Log - Waiting for session launch
2019-02-06 13:02:54,005 [4] INFO ProbeEndPoint.Log - checking for session -> machine: ******CTX004 domain: <domain> user: s****.b******
2019-02-06 13:02:54,005 [4] INFO ProbeEndPoint.Log - Calling Director API: GetProbeSession()
2019-02-06 13:02:55,948 [4] INFO ProbeEndPoint.Log - Done executing the request
2019-02-06 13:02:55,948 [4] INFO ProbeEndPoint.Log - Waiting for session launch
2019-02-06 13:04:55,950 [4] INFO ProbeEndPoint.Log - checking for session -> machine: ******CTX004 domain: <domain> user: s****.b******
2019-02-06 13:04:55,950 [4] INFO ProbeEndPoint.Log - Calling Director API: GetProbeSession()
2019-02-06 13:04:57,883 [4] INFO ProbeEndPoint.Log - Done executing the request
2019-02-06 13:04:58,937 [9] INFO ProbeEndPoint.Log - Running task for heart beat
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param4
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param5
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param6
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param7
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param8
2019-02-06 13:04:58,938 [9] DEBUG ProbeEndPoint.Log - param9
2019-02-06 13:04:58,938 [9] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:04:58,939 [9] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:04:58,940 [9] INFO ProbeEndPoint.Log - DirectorService logOnCloud
2019-02-06 13:05:14,301 [9] INFO ProbeEndPoint.Log - Calling Director API: SendProbeEndpointHeartbeat()
2019-02-06 13:05:14,909 [9] INFO ProbeEndPoint.Log - DirectorService logOff
2019-02-06 13:05:15,813 [9] INFO ProbeEndPoint.Log - Finished Logoff Director
2019-02-06 13:05:17,884 [4] INFO ProbeEndPoint.Log - Calling Director API: ProbeSessionLogOff()
2019-02-06 13:05:18,909 [4] INFO ProbeEndPoint.Log - Done executing the request
2019-02-06 13:05:18,909 [4] INFO ProbeEndPoint.Log - DirectorService logOff
2019-02-06 13:05:19,781 [4] INFO ProbeEndPoint.Log - Finished Logoff Director
2019-02-06 13:05:19,795 [4] INFO ProbeEndPoint.Log - ICA download passed. Adding stage result
2019-02-06 13:05:19,795 [4] INFO ProbeEndPoint.Log - ICA Launch failed. Adding stage failure
2019-02-06 13:05:19,795 [4] INFO ProbeEndPoint.Log - Logging off storefront
2019-02-06 13:05:20,166 [10] INFO ProbeEndPoint.Log - publishing result for App id:52620884-2446-4eaf-af98-1e445dd98848, Rule id:3
Question
Steve Beckwith
Hello, I am trying to setup the Citrix Probe Agent to work with Citrix Cloud, i have managed to setup the API Access and got the end point configured, With "update citrix cloud with results"...which i though was the hard part...
but this is failing to launch the ICA file...[4] INFO ProbeEndPoint.Log - ICA Launch failed. Adding stage failure
The end point can login to Workspace client with the same user ID and launch the applications no problem, is the Probe using a different engine? can i capture this ICA file in a temp folder and see its contents?
Extract of the CitrixProbeAgent.txt log....
2019-02-06 13:00:00,827 [16] INFO ProbeEndPoint.Log - Running task for configuration Fetcher
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param4
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param5
2019-02-06 13:00:00,827 [16] DEBUG ProbeEndPoint.Log - param6
2019-02-06 13:00:00,828 [16] DEBUG ProbeEndPoint.Log - param7
2019-02-06 13:00:00,828 [16] DEBUG ProbeEndPoint.Log - param8
2019-02-06 13:00:00,828 [16] DEBUG ProbeEndPoint.Log - param9
2019-02-06 13:00:00,828 [16] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:00,829 [16] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:00,830 [16] INFO ProbeEndPoint.Log - DirectorService logOnCloud
2019-02-06 13:00:01,236 [4] INFO ProbeEndPoint.Log - Config Fetcher is running
2019-02-06 13:00:01,236 [4] INFO ProbeEndPoint.Log - Waiting for the config fetcher to finish
2019-02-06 13:00:14,032 [16] INFO ProbeEndPoint.Log - Calling Director API: GetConfiguredAppDetails()
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Cleared the existing job items
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:52620884-2446-4eaf-af98-1e445dd98848scheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:1c1b4cbf-61ae-4010-bc91-97e1a61a620escheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:d32ab427-4f0c-466f-b10c-c7dd02ac5a03scheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - Added jobItem for appID:a5e96bec-8f99-45e3-9078-caf1116edd90scheduled at: 13 hrs
2019-02-06 13:00:14,811 [16] INFO ProbeEndPoint.Log - DirectorService logOff
2019-02-06 13:00:15,547 [16] INFO ProbeEndPoint.Log - Finished Logoff Director
2019-02-06 13:00:15,547 [16] INFO ProbeEndPoint.Log - Config fetch will be called in 00:59:45
2019-02-06 13:00:21,237 [4] INFO ProbeEndPoint.Log - Running task for probe scheduler
2019-02-06 13:00:21,237 [4] INFO ProbeEndPoint.Log - Retrieved items to run at hour: 13
2019-02-06 13:00:21,237 [4] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:21,237 [4] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:21,237 [4] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:21,237 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:21,239 [4] INFO ProbeEndPoint.Log - Jobitem Outlook OLD
2019-02-06 13:00:21,239 [4] INFO ProbeEndPoint.Log - Running reachability check
2019-02-06 13:00:22,574 [4] INFO ProbeEndPoint.Log - Reachability passed. Adding stage result
2019-02-06 13:00:22,574 [4] INFO ProbeEndPoint.Log - Running authentication check
2019-02-06 13:00:29,705 [4] INFO ProbeEndPoint.Log - Authentication passed. Adding stage result
2019-02-06 13:00:29,705 [4] INFO ProbeEndPoint.Log - Running enumeration check
2019-02-06 13:00:32,775 [4] INFO ProbeEndPoint.Log - a3c53bcb-5fae-4728-a216-9db911de45e2.Outlook OLD
2019-02-06 13:00:32,775 [4] INFO ProbeEndPoint.Log - Enumeration passed. Adding stage result
2019-02-06 13:00:32,775 [4] INFO ProbeEndPoint.Log - Running download and launch check
2019-02-06 13:00:35,060 [4] INFO ProbeEndPoint.Log - Launching app
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param4
2019-02-06 13:00:47,907 [4] DEBUG ProbeEndPoint.Log - param5
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param6
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param7
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param8
2019-02-06 13:00:47,908 [4] DEBUG ProbeEndPoint.Log - param9
2019-02-06 13:00:47,908 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:47,909 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:47,910 [4] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:00:47,910 [4] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:00:47,910 [4] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:00:47,910 [4] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:00:47,911 [4] INFO ProbeEndPoint.Log - DirectorService logOnCloud
2019-02-06 13:00:47,916 [13] INFO ProbeEndPoint.Log - OnConnect passed
2019-02-06 13:00:54,003 [4] INFO ProbeEndPoint.Log - Waiting for session launch
2019-02-06 13:02:54,005 [4] INFO ProbeEndPoint.Log - checking for session -> machine: ******CTX004 domain: <domain> user: s****.b******
2019-02-06 13:02:54,005 [4] INFO ProbeEndPoint.Log - Calling Director API: GetProbeSession()
2019-02-06 13:02:55,948 [4] INFO ProbeEndPoint.Log - Done executing the request
2019-02-06 13:02:55,948 [4] INFO ProbeEndPoint.Log - Waiting for session launch
2019-02-06 13:04:55,950 [4] INFO ProbeEndPoint.Log - checking for session -> machine: ******CTX004 domain: <domain> user: s****.b******
2019-02-06 13:04:55,950 [4] INFO ProbeEndPoint.Log - Calling Director API: GetProbeSession()
2019-02-06 13:04:57,883 [4] INFO ProbeEndPoint.Log - Done executing the request
2019-02-06 13:04:58,937 [9] INFO ProbeEndPoint.Log - Running task for heart beat
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param1
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param2
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param3
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param4
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param5
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param6
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param7
2019-02-06 13:04:58,937 [9] DEBUG ProbeEndPoint.Log - param8
2019-02-06 13:04:58,938 [9] DEBUG ProbeEndPoint.Log - param9
2019-02-06 13:04:58,938 [9] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:04:58,939 [9] INFO ProbeEndPoint.Log - Retreiving
2019-02-06 13:04:58,940 [9] INFO ProbeEndPoint.Log - DirectorService logOnCloud
2019-02-06 13:05:14,301 [9] INFO ProbeEndPoint.Log - Calling Director API: SendProbeEndpointHeartbeat()
2019-02-06 13:05:14,909 [9] INFO ProbeEndPoint.Log - DirectorService logOff
2019-02-06 13:05:15,813 [9] INFO ProbeEndPoint.Log - Finished Logoff Director
2019-02-06 13:05:17,884 [4] INFO ProbeEndPoint.Log - Calling Director API: ProbeSessionLogOff()
2019-02-06 13:05:18,909 [4] INFO ProbeEndPoint.Log - Done executing the request
2019-02-06 13:05:18,909 [4] INFO ProbeEndPoint.Log - DirectorService logOff
2019-02-06 13:05:19,781 [4] INFO ProbeEndPoint.Log - Finished Logoff Director
2019-02-06 13:05:19,795 [4] INFO ProbeEndPoint.Log - ICA download passed. Adding stage result
2019-02-06 13:05:19,795 [4] INFO ProbeEndPoint.Log - ICA Launch failed. Adding stage failure
2019-02-06 13:05:19,795 [4] INFO ProbeEndPoint.Log - Logging off storefront
2019-02-06 13:05:20,166 [10] INFO ProbeEndPoint.Log - publishing result for App id:52620884-2446-4eaf-af98-1e445dd98848, Rule id:3
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