Citrix HDX RealTime Connector keeps reconnecting

[Robert Cook]

Hi,

 

We are running the Office 365 version of Skype for Business and have installed the Citrix HDX RealTime Connector 2.7 on a Windows Server 2016 VDA and the Citrix HDX RealTime Media Engine 2.7 on a Windows 10 machine with latest workspace client.

 

When we logon to the desktop and run Skype, the Citrix HDX RealTime Connector will report as connected.  I can make voice and video calls for about a minute before the Citrix HDX RealTime Connector disconnects and then reconnects, it will continuously do this. I get the same behaviour if I just start Skype and leave it for a min.

 

I have tried an older version of Receiver but same issue.  We are connecting via a NetScaler but there doesn't appear to be any additional configuration for this?  I have tried allowing everything through the firewalls etc.

 

I haven't found anyone with a similar issue online yet, any suggestions?

[Miguel Alonso]

You’ll find it under CVDA 1808 Components download section in your mycitrix account.

[Windows Server Team1709152963]

I can confirm that version 2.8 fixes this issue. Thank you for letting us privately test this version!

[Miguel Alonso]

Exact same issue here using HDX RTM 2.7.

Server OS 2016 VDA 1811

Receiver 1812

Windows 10 1809

S4B 16.0.4738.1000  (Volumelicence MSI Office 2016 latest update)

 

Did you find any solution?

 

[Peter De Wilde1709160422]

Hi, i'm having the same issue.

keeps Connecting and disconnecting

VDA 1811.1 / Workspace 1811 / Citrix Files 4.2.71.0 / HDX 2.7 for Skype / Office 2016

 

Have you found a solution yet?

[Miguel Alonso]

I have filed a support ticket om this. Will update here on progress with Citrix.

 

Meanwhile, downgrading connector and engine to v 2.6 solved it so most likely it is a bug.

 

 

[Peter De Wilde1709160422]

Hi, i can confirm that removing HDX 2.7 and reverting to 2.6 solves the issue.

 

Note: after removing HDX 2.7, Lync.exe kept crashing at startup.

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\lync.exe

Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\Uc.dll

Installing HDX 2.6 removed the error and fixed HDX for Skype.

 

[Patrick Morf1709156161]

Same here.

Sadly I can't find the downloader for HDX 2.6 server side installation.  It's not available anymore on the official Citrix site. Someone knows, where I can find it?

 

Kind regards,

 

Patrick

[Benjamin Graus1709159686]

Hi all,

can confirm that.

But in my case it was enough to downgrade the connector to 2.6 only on the Server 2016.

 

so:

Windows Server 2016 Connector 2.6 + Win7 Client RTME 2.7 = OK

Windows Server 2016 Connector 2.6 + HP ThinPro 7 Client RTME 2.7 = OK

 

Windows 10 1809 (VDI) Connector 2.7 + Win7 Client RTME 2.7 = OK

 

Regards,

Ben

 

[Fernando Klurfan1709153904]

HI All, we think RTOP 2.8 fixes this disconnect issue.

Please open a support case and reference me, I'll send you the private if you are interested in testing.

 

[Fernando Klurfan1709153904]

11 hours ago, Windows Server Team1709152963 said:

I can confirm that version 2.8 fixes this issue. Thank you for letting us privately test this version!

Glad to hear, the problem is in the 2.7 RTC for Server VDAs.

So I recommend sticking to 2.6 until we release 2.8 or re-spin 2.7.1 (currently under review)

[Erwin Corpataux]

Hello

We have the same issue here. We would like to test 2.8 too.

Please send us the link.

 

Thanks

[Torsten Thomsen]

Hi

When will 2.8 be released public?

We have the same issue with 2.7 and went back to 2.6. If 2.7 is so bad the fix should have high priority

 

[Fernando Klurfan1709153904]

7 hours ago, Torsten Thomsen said:

Hi

When will 2.8 be released public?

We have the same issue with 2.7 and went back to 2.6. If 2.7 is so bad the fix should have high priority

 

 

2.8 is already in Release Candidate, so it should be out very soon.

 

[Fernando Klurfan1709153904]

RTOP 2.8 was released today, it fixes the disconnect issue described here.

https://www.citrix.com/downloads/citrix-receiver/additional-client-software/hdx-realtime-media-engine.html

 

[Benjamin Graus1709159686]

Thanks for notifying.

Customer will test it next week.

 

Ben

[Mathias Lorenz]

I have the same "reconnecting" issue in 2022 with the following versions:

CitrixWorkspaceApp_22.03.2000 for Windows_LTSR and

HDX_RealTime_Media_Engine_2.9.500_for_Windows

 

Platform: Windows 11 Pro.

 

Tried some other versions, too. But no difference.