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Citrix HDX RealTime Connector keeps reconnecting

Robert Cook




We are running the Office 365 version of Skype for Business and have installed the Citrix HDX RealTime Connector 2.7 on a Windows Server 2016 VDA and the Citrix HDX RealTime Media Engine 2.7 on a Windows 10 machine with latest workspace client.


When we logon to the desktop and run Skype, the Citrix HDX RealTime Connector will report as connected.  I can make voice and video calls for about a minute before the Citrix HDX RealTime Connector disconnects and then reconnects, it will continuously do this. I get the same behaviour if I just start Skype and leave it for a min.


I have tried an older version of Receiver but same issue.  We are connecting via a NetScaler but there doesn't appear to be any additional configuration for this?  I have tried allowing everything through the firewalls etc.


I haven't found anyone with a similar issue online yet, any suggestions?



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Hi, i can confirm that removing HDX 2.7 and reverting to 2.6 solves the issue.


Note: after removing HDX 2.7, Lync.exe kept crashing at startup.

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\lync.exe

Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\Uc.dll

Installing HDX 2.6 removed the error and fixed HDX for Skype.


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