On Workspace One MacOS with Mojave, citrix viewer is very unstable

[Gestion Licences]

Workspace One  1809 and 1812 on Mojave 10.14 to 10.14.2) is hanging out many time per hours, it seem that each time I enter a text box, it freeze, we have to kill it, then refresh the apps, then we are ok for a few minutes....

With Citrix Receiver 12.9.1, it's all fine and running much smoother, but we always got popup that this version is not for this os version.

 

Anyone experiencing this issue ? I'm having this on all our MacOS with Mojave (high sierra a bit better for workspace, a bit of beachballs but at least it was working)

 

[Arpit Vijayvargiya]

Thanks for reporting this. We are aware of similar issue and are working on fixing it.

[Adam Houhoulis]

On ‎1‎/‎5‎/‎2019 at 4:04 AM, Arpit Vijayvargiya said:

Thanks for reporting this. We are aware of similar issue and are working on fixing it.

@Arpit Vijayvargiya -- do you have an estimated release date for the new MacOS Workspace app?

[Louis Krenn]

I have experienced this same, frustrating, problem since upgrading to workspace. I too had to downgrade to 12.9.1 as the workspace app became unusable. 

[Arpit Vijayvargiya]

On 1/9/2019 at 1:00 AM, Adam Houhoulis said:

@Arpit Vijayvargiya -- do you have an estimated release date for the new MacOS Workspace app?

Release is out today 5th Feb. Please try it out. This release should address this issue.

[Tyron Arnott]

I downloaded and installed the upgrade for Mac that was put out on  5 February 2019. I was able to get Epic client to work; however, Dragon no longer function within the Epic  environment. I had to downgrade back to 12.9.1

[Alan Cramer]

On 05/02/2019 at 9:34 PM, Arpit Vijayvargiya said:

Release is out today 5th Feb. Please try it out. This release should address this issue.

I am getting crashes every 5 minutes with the current release.  Making my life very unproductive.  I might have to downgrade myself.  Check my other posts for crash reports related to this issue.

[Tyron Arnott]

 if you're getting the beach ball, you can see the terminal command I suggested in another post that helps this issue with the new release; however, there are too many other problems (i.e. Dragon doesn't work) to be able to use this with Epic EHR.

[Alan Cramer]

20 hours ago, Tyron Arnott said:

 if you're getting the beach ball, you can see the terminal command I suggested in another post that helps this issue with the new release; however, there are too many other problems (i.e. Dragon doesn't work) to be able to use this with Epic EHR.

No Beach Ball.  Literally getting kicked out of the Citrix Session and it seems to be caused by some sort of Seg Fault.

[DragonMac]

Dragon Medical 5.0.4 previously works in Epic EMR through Citrix Receiver 12.9.1 under Mojave. After upgrading to Catalina, Citrix Receiver no longer will run due to non 64-bit Citrix Viewer component.

 

I have again tried your newer edition "Citrix Workspace" (Including the latest beta) and it still fails to work with Dragon. What is the issue? Dragon 5.0.4 continues to work in Notes, Word, TextEdit, etc.

 

The only app that it doesn't seem to work is in Citrix Workspace. I have never been able to get it to work in Workspace for Mac and that is why I have continued to use Receiver.

 

I have also tried Apple's own dictation software from Catalina. That also works everywhere... except in Workspace. 

 

Can we have either a fix? or A newer version of Receiver?

 

 

[Tyron Arnott]

If you have Catalina, then you must have a beta version since it is not public. As a beta version, you realize that all compatibility issues have not been addressed. Hopefully when the full version is released, this issue will be resolved.

[DragonMac]

Catalina was officially released yesterday.

[Tyron Arnott]

I see that now. I was reading that Catalina was capitalizing on 64-bit processing. Citrix appears to be a 32-bit platform and I wonder if this is the issue. I think I will wait to upgrade until Citrix and Apple update their software/compatibility. To see if your current receiver is is 32 or 64 bit--> apple icon-> overview-> System report-> Legacy software-> Citrix.

[DragonMac]

This is still broken in 19.10.2.41 (1910) for both Dragon Medical 5.0.4 and MacOS Catalina Voice Control dictation. Please fix or release Receiver update for Mac OS Catalina.