XenApp 7.15.1 - Excel 2010 Title Bar goes black at maximize

[Brett Dodd]

We've had this problem ever since we went to XenApp 7.X but we're currently on 7.15.1.  Excel randomly blacks out the title bar, and the buttons are no longer visible when maximized.  If the program isn't maximized they appear just fine.  You can still click in the spots the buttons are and have them work.  I can reproduce the issue very easily by maximizing and restoring the size of the window a couple of times.  Breaking out of the seamless session (SHIFT-F2) restores the buttons.  We don't see this in other office programs, just Excel.

 

Any help would be appreciated.

[Dennis Parker]

Have seen several issues with several versions of Excel in the past. 

 

What we have currently and haven't been having any issues with recently:

HKLM\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI

SeamlessFlags - DWORD - 0x104

 

HKLM\SOFTWARE\Wow6432Node\Citrix\ExcelHook

Enabled - DWORD - 0x1

 

HKLM\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\MSO_BORDEREFFECT_WINDOW_CLASS

ClassName - REG_SZ - MSO_BORDEREFFECT_WINDOW_CLASS

 

 

[Brett Dodd]

Thanks for those, plan on doing some testing with them this afternoon.  I'll report back next week.

[Brett Dodd]

1 hour ago, Dennis Parker said:

Have seen several issues with several versions of Excel in the past. 

 

What we have currently and haven't been having any issues with recently:

HKLM\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI

SeamlessFlags - DWORD - 0x104

 

HKLM\SOFTWARE\Wow6432Node\Citrix\ExcelHook

Enabled - DWORD - 0x1

 

HKLM\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\MSO_BORDEREFFECT_WINDOW_CLASS

ClassName - REG_SZ - MSO_BORDEREFFECT_WINDOW_CLASS

 

 

Unfortunately those did not fix the issue.  I did reboot the server after making the changes as well.  Appreciate the help, any other ideas are appreciated.

[Brett Dodd]

We opened a ticket with Citrix support and resolved the issues with the following registry keys that we put into a GPO:

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\IEFrame]
"classname"="IEFrame"
"type"=dword:00020000

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\XLMain]
"classname"="XLMAIN"
"type"=dword:00020000

[Charley Walling]

On 1/25/2019 at 5:15 PM, Brett Dodd said:

We opened a ticket with Citrix support and resolved the issues with the following registry keys that we put into a GPO:

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\IEFrame]
"classname"="IEFrame"
"type"=dword:00020000

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI\XLMain]
"classname"="XLMAIN"
"type"=dword:00020000

Did you have to reboot?

[Brett Dodd]

Sorry I can't recall if we did or not, but our servers reboot every night so that's not a big deal for us.  I guess I'd try and see if it fixes the issue.  If it doesn't, then reboot.