Cannot uninstall "Citrix online plug-in - web"

[Álvaro Glez.]

I use Windows 10 and I have an item called "Citrix online plug-in - web" in my control panel, which I possibly installed upon request from a client. I want to uninstall it since I no longer need it but the wizard always errors.

 

I found this forum googling for some of the error messages in the log file but none of the solutions I've found seem to apply to me: I don't have the registry keys they mention, disabling the antivirus doesn't change anything... I also reinstalled the software with a packaged I got at https://www.citrix.es/downloads/citrix-receiver/legacy-receiver-for-windows/online-plug-in-123.html but it didn't make any change.

 

I've attached the log file. I'd appreciate any hint.

TrolleyExpress-20181114-082528.log

[Kishore Kunisetty]

can you try running receiver cleanup utility and see if that helps.  https://support.citrix.com/article/CTX137494

if that does not please open a support case so that the team can look into the broken machine.

 

Thanks

Kishore

[Álvaro Glez.]

30 minutes ago, Kishore Kunisetty said:

can you try running receiver cleanup utility and see if that helps.  https://support.citrix.com/article/CTX137494

 

Receiver Clean-Up Utility fixed it at once. Thank you very much.

[Kishore Kunisetty]

Glad it helped for you in this instance.

[Joyce Rijs]

Hello,

 

I have the same problem as Alvaro, I am not able to delete Citrix online plug-in web. I tried the Receiver Clean-Up Utility, but this unfortunately does not fix the problem. I also manually removed client files as described here https://support.citrix.com/article/CTX325140, but it does not solve the issue. 

I added my log-file, I hope you can help me!

 

TrolleyExpress-20220113-120910.log