Jump to content
Updated Privacy Statement
  • 3

Desktop stuck in black screen after updating to 18.9


After logging in Citrix and selecting the application for the Remote Desktop, it opens a black window and it stays this way forever. The window is responsive in the way that it can be resized and the options are available, its even possible to enter the preferences. However the screen keeps black.

Captura de Tela 2018-10-02 às 22.27.38.png

Edited by pacutec123
Included screenshot
Link to comment

12 answers to this question

Recommended Posts

  • 0

I switched to a Windows 10 VM running on VMWare Fusion 11 on Mojave to try and get around this black screen issue, which I am also seeing. But the Citrix Workspace app crashes the VM.


So if the devs can fix this... that would be great!


(update 22/Oct if you shutdown the fusion VM guest and turn 3D Acceleration off you can then run Citrix Workspace inside your VM fine)

Edited by jmcd73
working work-a-round
Link to comment
  • 0
On 11/14/2018 at 10:04 AM, Nian LIU said:

setting a configuration on Mac. Type the following command on Terminal app of mac and press enter.


defaults write com.citrix.receiver.nomas PreferMetalRendering -bool NO


the Black screen will be disparates  but your screen became full ...




We had a user getting a white screen on MacOS.  Older imac model and they had an external monitor plugged in for a second screen (may or may not contribute to the glitch)


Tried reinstalling, deleting preference files and cache files.  Basically everything in the ~/Library folder with filename that included citrix and it did not help.


This command got them connected.  Just had to make sure that all citrix processes were stopped first before setting this preference on the command line.  Quitting the menu bar icon and any viewer sessions that were running seemed to be required.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...