Citrix receiver stuck while starting.

[Avono Multanrshy]

My company gave me credentials and I use them to log on. When I click on any "tool", Citrix launches and a window appears. The title of this window says "Starting...". While the progress bar (loading bar) increases, but it stops at a certain point near the beginning. Then, it's still there no matter how long I wait. When I click on "More info" it shows me "Connection in progress".

 

I tried different browsers but no avail. I uninstalled and then reinstalled Citrix but that didn't work. I log in and out many times! 

 

I read some of the articles such as:

1. https://discussions.citrix.com/topic/356705-receiver-stuck-on-starting-connection-in-progress/

2. https://support.citrix.com/article/CTX208043

 

I tried to follow some instructions that make me use "Registry Editor". I chose HKEY_CURRENT_USER and I tried to follow the instructions but I didn't find some "files" or "directories" or whatever it's called so I couldn't complete the instruction. I didn't understand some of the topics as well maybe because of my English or the technical details. Some of them were outdated. 

 

Would you provide me with a simple working answer, please?

Citrix Version: 14.12.0.18020

Windows: 10 (64-bit).
Browsers: Chrome - FireFox - Explorer.

[Colin Anderson1709156245]

We are facing a similar issue, but its intermittent.  Some users experience this, some do not.

 

I have an open case with the Citrix Cloud team, but no resolution yet.

 

I'm thinking this is an issue on the Netscaler Gateway Service in the cloud and not completing the connection.

[Shai Sela]

.

 

[Shai Sela]

Hi,

Im experiencing same issue:

1. Win 10

2. Receiver 4.12 

3. IE or Chrome

4. WebInterface & StoreFront

 

When pressing App icon Receiver launches and gets stuck on STARTING (Prepering To Launch) for about 30-40 seconds then progresses to launch the App.

Anyone found a solution?

 

Thanks

Shai