this app has been disabled due to entitlement to this app

[ihab jumah]

Hi All , 

 

Actually i got this message when i tried to open Secure Mail in My Android device 

 

Any one can help why this happen and what is the solution 

 

thanks 

 

 

 

[Ryan Tsamouris]

This either means your user does not have rights to the Secure Mail app, which is set via Delivery Groups in XenMobile, or there could be a Secure Mail version mismatch between what you have installed and what XenMobile is requiring. I would first delete and reinstall the app as the popup in your screenshot recommends. If it still doesn't work then you need to check that your user is part of whichever local or Active Directory group is assigned the Secure Mail app (Config > Delivery Groups > open group > Apps).

[Andre van Weert1709155672]

Same problem here, started yesterday there was a new securehub app:

 

19 apr 2018
Citrix Secure Hub
version: 10.8.15

 

The MDX version yesterday was:  Android_10.8.10_PlayStoreMDX_V2.zip

I see a new version today: Android_10.8.15_PlayStoreMDX_V1

 

In xenmobile, there is "Delivery Groups"  pending..

 

 

and still, same problems...  (my devices worked till I installed this update!)

 

Edited April 21, 2018 by avanweert
more information

[Yoni Tal1709156638]

same problem here since last secure hub update

[Andre van Weert1709155672]

On ‎22‎-‎4‎-‎2018 at 2:06 PM, Yoni Tal1709156638 said:

same problem here since last secure hub update

 

did you find a sollution?

[Yoni Tal1709156638]

citrix Tech support working on that ....citrix Bug with OS of Android 

[Andre van Weert1709155672]

1 minute ago, Yoni Tal1709156638 said:

citrix Tech support working on that ....citrix Bug with OS of Android 

 

Nice to know, I also made a tech support call. So if you or I have any news or progress pleasre post it.

 

The first thing was, I could be an Android O (v8) problem so I used an Android 6 version and have the same problem.

[François Rabinowicz]

Same probelm here

[Andre van Weert1709155672]

6 hours ago, François Rabinowicz said:

Same probelm here

 

Don't screwup your xenmobile server trying to fix this problem, it is really a client issue. There is a beta release that works partical, after upgrading the beta from secure hub you need to remove web/mail from the device and reinstall it again to get it working again. They are now trying to find a sollution for that problem.

 

r

Edited May 4, 2018 by avanweert
typo.

[Yoni Tal1709156638]

that is correct , the secure hub 10.8.15 cause this problem.

they solved this in 10.8.20 that will be in play store on 10/5/18

 

 

[Ken Lee1709156243]

On 4/1/2018 at 4:31 PM, ihab jumah said:

Hi All , 

 

Actually i got this message when i tried to open Secure Mail in My Android device 

 

Any one can help why this happen and what is the solution 

 

thanks 

 

 

 

Got this error on some in house developed app, signed with latest mdx toolkit. All was fine until Secure Hub 19.7.5. Anyone getting this?