AppData\Roaming\Citrix\SelfService\Icons growing huge

[Kim Laurits Kristensen1709158263]

Hi,

We have a XenApp 7.13 farm where our users access a full desktop. 

We also have some different published applications.

 

So we have installed Citrix Receiver 4.8 on our VDA's and connected them to a store on our StoreFront servers where we have the published applications.

 

We started experiencing that the login times increased slowly. I found out that C:\Users\<username>\AppData\Roaming\Citrix\SelfService\Icons started was huge. It contains many copies of  the icon files for the published applications. And everytime I open the Receiver and press "Refresh apps" there is added another copy of the icon file.

Some users had up to 40.000 icon files and 8-10GB of data.

 

For now I have excluded the folder in UPM and cleaned some of the profiles. 

 

But I need to figure out why this happens. Has anyone else experienced this?

 

Same issue here:

https://discussions.citrix.com/topic/383459-appdataroamingcitrixselfserviceicons-growing-up/

 

[Kishore Kunisetty]

You may contact support and request for private to see if I this helps you - LC7816.

 

Regards

Kishore

[Kishore Kunisetty]

Hi,

We have a XenApp 7.13 farm where our users access a full desktop. 

We also have some different published applications.

 

So we have installed Citrix Receiver 4.8 on our VDA's and connected them to a store on our StoreFront servers where we have the published applications.

 

We started experiencing that the login times increased slowly. I found out that C:\Users\<username>\AppData\Roaming\Citrix\SelfService\Icons started was huge. It contains many copies of  the icon files for the published applications. And everytime I open the Receiver and press "Refresh apps" there is added another copy of the icon file.

Some users had up to 40.000 icon files and 8-10GB of data.

 

For now I have excluded the folder in UPM and cleaned some of the profiles. 

 

But I need to figure out why this happens. Has anyone else experienced this?

 

Same issue here:

https://discussions.citrix.com/topic/383459-appdataroamingcitrixselfserviceicons-growing-up/

 

please open a support case so that some one from the support could assist you further.

 

Thanks

Kishore

[Pete Liebermann]

Hi 

 

Did you get to the bottom of why this was happening. I have noticed we are having the same issue since upgrading to 4.9 from 3.4?

 

Many thanks

 

Pete

[Kim Laurits Kristensen1709158263]

On ‎15‎-‎01‎-‎2018 at 9:18 PM, Pete Liebermann said:

Hi 

 

Did you get to the bottom of why this was happening. I have noticed we are having the same issue since upgrading to 4.9 from 3.4?

 

Many thanks

 

Pete

Unfortunately not. I ended up excluding the directory from UPM.

 

[stephane belkaci]

https://support.citrix.com/article/CTX226454

 

Should solve the problem